Customer Service Administrator

1 week ago

Osborne Park, Australia SilverChain Full time

Customer Service Administrator

  • Fixed term fulltime opportunity through till Sept 202
  • Osborne Park location, parking provided
  • Hybrid working environment, WFH and the office

The opportunity


We have an exciting opportunity for a Customer Service Administrator to join our team on a fixed term full-time basis.

Whilst reporting directly to the Community Care Manager, you will support a positive client experience by providing operational support at the service centre to staff and clients to manage client wellbeing.


Key responsibilities

  • Identify new and changing client referrals using the appropriate systems.
  • Timely preparation of new client files and support plans.
  • Implement support plans to ensure quality care is delivered in accordance to client needs, contractual obligations and current policies and procedures.
  • Manage client visits for allocated staff roles, communicating these appointments with the clients.
  • Work with the team to reduce the clients on hold, cancellations and ensure that we are meeting the clients' expectations in relation to services.
  • Monitor and action open task no service reports.
  • Maintaining client files during their service with Silverchain both electronic and physical files.
  • Prepare client files and documentation for nonclinical file reviews and other audits as required.
  • Maintaining compliance in relation to separation of client files.
  • Assist new providers with their onboarding, training schedules and service centre orientation.

About you
You will have a strong background in administration and in addition to this:

  • Strong administration skills and ability to schedule meetings, prepare documentation and provide general administrative support to maintain smooth daily operations.
  • Experience in being first point of contact for clients and the ability to multiskill and work under pressure whilst maintaining composure and professionalism.
  • Confident using Microsoft Suite and other software packages.
  • Welldeveloped communication skills to be able to listen effectively and interact with a variety of people including clients, their carers, family members and staff and volunteers with varying needs and requests.
  • Demonstrated interpersonal skills to build and develop effective work relationships.
  • Demonstrated time management and organisational skills to effectively plan work tasks and meet scheduled deadlines.
  • Demonstrated ability to work autonomously.

Benefits

  • Competitive annual salary + super + the ability to salary package up to
    $18,550:
  • Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family)
  • Exclusive fitness and health insurance discounts (12% discount with HBF)
  • Paid parental leave of 12 weeks
  • Leave loading payment on top of your annual leave
  • Subsidised gym membership with participating gym partners

Based on Silverchain Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.

About Silverchain Group


At Silverchain Group, we are proud members of the Diversity Council of Australia, and our greatest strength is our people.

Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians.

With a proud history of more than 125 years, Silverchain Group is an employer of choice and the leading provider of high-quality health and aged care in the homes and communities of more than 65,000 Western Australians every year.

Join our team of more than 4,450 staff, caring for more than 105,000 clients across Australia.

We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.


We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

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