Service Delivery Manager

1 week ago

Seven Hills, New South Wales, Australia Nationwide Group Full time
Employer of Choice - Australian Business Awards 2020 and 202- Australia's Leading Towing and Transport company

  • Seven Hills location hybrid work arrangement

Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.


About the role

We are currently looking for a motivated and enthusiastic Service Delivery Manager to join our fast-paced team located in Seven Hills.

Reporting to the State Manager, you will be responsible for providing leadership, mentorship and direction to a team of Tow Truck Operators with the aim of delivering complete customer satisfaction.

This is a fantastic opportunity to progress your career and be an integral part of our Service Delivery Team in NSW.


Additionally, the role involves:

  • Supervising and managing all administrative and compliance requirements for a team of Tow Truck Operators
  • Nurturing and developing strong and effective business relationships with drivers and internal departments
  • Assisting the Service Delivery Team with complaint investigations
  • Monitoring and managing driver performance
  • Participating in recruitment and selection
  • Monitoring and ensuring compliance with Fatigue Management Policy in line with Chain of Responsibility.

Skills & experience
To be successful in this role, you will have:

  • Previous experience in a management role
  • Strong attention to detail, time management and organisation skills
  • Ability to support, build relationships, manage, and motivate a diverse workforce
  • Intermediate to Advanced Microsoft Office skills
  • Strong written and verbal communication
  • Strong willingness to learn with a professional and motivated approach to work
  • Ability to work well under pressure and take initiative when required.

Why work with Nationwide group
There are many advantages to working with Nationwide Group.

Apart from working with a cohesive, friendly and supportive team, we offer:

  • An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
  • An employee assistance program;
  • Professional development we've won awards for our investment in our people
  • Genuine opportunities for career progression we promote internally first.
  • Flexible working arrangements

How to apply
Interested? To APPLY, please submit your resume and cover letter (.docx formats accepted only).
No recruitment agencies please.

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