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Team Manager Fulfilment
2 weeks ago
- Opportunity to innovate and drive pioneering business initiatives
- Together we can drive sustainable business growth for our clients
Business Lending (BL) is a product and specialised sales team that offers working capital, business loans, asset finance, corporate finance, and property finance to our customers.
Do Work That Matters
Asset Finance Fulfilment is a centralised national team responsible for the fulfilment, settlement and in life management of Asset finance products.
We are currently a team of approximately 100 employees whose key stakeholders include not only external clients, but also internal stakeholders across all the various CBA segments.
This role is a unique opportunity to lead a team, make a difference through coaching and will report directly into the Executive Manager, Asset Finance Fulfilment.
Your Responsibilities:
- Internal stakeholder engagement and management including front line teams and support areas
- Strategise and execute on plans that deliver on quality, productivity and customer satisfaction goals
- Managing client escalations to ensure a high level of client satisfaction and analysing client feedback to initiate improvements across Asset Finance
- Develop personalised coaching plans and targeting areas for development that are specific to each individual and take action to mitigate performance issues through structured performance plans
- Regularly review performance on each individual through structured 1 on 1;s, formalised performance reviews and coaching sessions
- Career and development planning for all team members
- Support the Leadership Team as required
We want
to hear
from you
if you
have:
- Exceptional customer service skills
- Leadership
- Motivated selfstarter, with a CAN do attitude, and proven ability to work effectively in a team environment
- Effective written and oral communication skills
- Superior planning and time management skills
Advertising End Date: 21/06/2024
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