Head of Ecom Fulfillment

2 weeks ago

Sydney, New South Wales, Australia WooliesX Full time
**Head of eCom Customer Fulfilment & Operations - CFCs & eStores

  • Be a part of shaping the future of retail and ecommerce
  • Team first and customer first attitude As our business grows, so do the opportunities for our Team Members
**Woolies X
**As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.


We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop.

With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment.

Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.


The Head of eCom Customer Fulfilment & Operations - CFCs & eStores will report into the Director of eCom Customer Fulfilment & Operations.

This role plays a crucial role in shaping the future of retail and e-commerce.

**What you'll do
You'll be responsible for supporting the eCom Strategy, building and executing the eCom Customer Fulfilment operating plan and lead a large team (and growing) across our fulfilment network

You will also:
- work with a range of support functions across WooliesX, Supermarket Operations, People Team and the wider Woolworths Group
- partner with up and downstream value chain partners, our automation future network teams, and other external partners.
- achieve optimal safety and operational outcomes by ensuring effective processes and procedures
- enhance the customer and team experience, and optimise financial and operational performance. be accountable for the delivery of all eCom measures of success, such as a consistent customer experience, productivity, and overall P&L profitability

**What you'll bring
You're an inspiring and visionary leader with an exceptional ability to influence, adapt and build strong relationships and strong teams

You will also:
- be collaborative, authentic, connected and warm leader that is naturally curious with the ability to lead, influence and engage a large range of stakeholders
- champion a culture of customer-first outcomes, high performance and continuous improvement
- experience leading large teams in a highly matrixed and complex retail, FMCG or logistics.
- excellent commercial acumen and communication skills, including P&L management experience use data and insights to inform decision-making, identify trends, and prioritise issues to make effective decisions.

**What you'll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
  • A global business with endless career possibilities around every corner and across every discipline with valuable exposure to a vast and exciting business network.
  • A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.
**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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