Front Counter Customer Service

2 weeks ago

Sydney, New South Wales, Australia Recruitment Edge Full time

Front Counter Customer Service

Posted: 09 May 2024
Location: Inner West
Category: Customer Service/Call Centre
Type: Temporary
Salary: $30 – $34 per hour

  • 3 month assignment with potential of an extension
  • Working with local council
  • Located at Petersham, Leichhardt and Ashfield - Sydney Inner West
  • 8:30am to 4:15pm - Monday to Friday - 35 hour week
  • Fantastic Team

We are looking for an individual to join our local council to help undertake front counter responsibilities including customer requests, applications, complaints, deliveries and visitor management to ensure transactions are processed in a timely, accurate and effective manner.

Some of your responsibilities will include:-

  • Meet and greet customers, and provide high level of customer service and engagement
  • Operate POS and cash/payment handling
  • Manage general emails and coordinate responses
  • Accurately record customer requests in the CRM system.
  • Provide general facility and program information
  • Answer phone calls
  • Utilise manual/computer systems to manage information flow between customers and Council ensuring information is accurate and appropriate

Required Skills & Experience:

  • Need to be flexible with working from Leichhardt and Ashfield Offices.
  • Superior Customer Service skills and demonstrated experience working in a dynamic environment.
  • Positive & proactive attitude
  • Ability to work autonomously with minimal supervision to achieve service standards.
  • Proven ability to effectively use multiple computer programs to provide accurate, consistent and complete information or solutions to customers.

COVID-19 Vaccination certification: The successful candidate for this position will be required to provide evidence of their double vaccination status, or a valid medical contraindication certificate, prior to the department finalising the appointment of the candidate.

To APPLY: Please email your resume to OR call Lorraine if you have any questions.

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.

Apply Now

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