Customer Service, Front Line Representative

2 weeks ago

Sydney, New South Wales, Australia Grundfos Full time

Customer Service, Front Line Representative

Are you interested to contribute to a thriving sales team whilst delivering world class Customer Services through various Customer channels?

What is the Job all about?

Your main responsibilities:

  • May handle order fulfillment tasks related to project sales and customer invoice disputes.
  • Provide first point of contact support for the Customer Sales Center Representative
  • Handle order fulfillment tasks related to project sales and customer invoice disputes.
  • Commercial tasks:
  • Provide primary support for escalated inquiries regarding the OrdertoDelivery process and tools.
  • Promote digital tools towards Customers using templates (GPC, MyGrundfos, Extranet).
  • Material master data full view creation / Local product material master data creation.

Order tasks:

  • Support the incoming orders, whether manual or electronic to ensure fast and accurate order management.
  • Contact Customers or internal stakeholders to resolve missing order data at the time of order entry into SAP for complex orders to enter an executable order.
  • Assist customers with order progression & supply chain issues.
  • Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
  • Proactively use SAP/BW reports to execute SAP housekeeping/daily routines.
  • Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
  • Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.

Your background:

  • Associate's or bachelor's Degree or equivalent work experience (minimum 35 years)
  • Indepth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a relevant Customer centric experience.
  • Subject matter expert within Customer Service software, databases and SAP CRM/SD/MM.
  • Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English.
  • Previous supervisory experience is good to have

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by
six core values.

  • Development opportunities in an international environment
  • People
- and value-focused organization culture

  • Social, team and sport events
  • Training opportunities

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.
CSSC Front Line Representative

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Sydney,

NSW:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 3 years (preferred)

Work Authorisation:

  • Australia (required)

  • line Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Otis Full time

    Date Posted:Country:AustraliaLocation:LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, AustraliaCome and join OTIS today and be part of the Forbes 2023 World's Best EmployersAt Otis, it's our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Penumbra Full time

    As a Customer Service Representative, you will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies. You will provide front-line support for customer service and serve as an in-house resource for Australian and New Zealand customers.What You'll Work On Provide daytoday...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia ISS PROPERTY SERVICES PL Full time

    The team at ISS is growing and so is our contact centre and we are looking for superstars to join our team as Contact Centre/Customer Service Representatives who want to grow and be part of global organisation. Our positions are based at our Macquarie Park office, with Full Time and Part Time opportunities available for weekday and weekend shifts. These...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a 'customer first' ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won't find elsewhere, we look to our...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build, and operate world class, industry leading, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia NEXTDC Full time

    Company DescriptionAt NEXTDC we are building the heart of Australia's high-tech future. We design, build, and operate world class, industry leading, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed...

  • Customer Service Representative

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia Tech Domain Digital Full time

    Company Overview: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute to...

  • Customer Service Representative

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia Tech Domain Digital Full time

    Company Overview: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute to...

  • Representative, Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia National Australia Bank Full time

    Customer Service Representative - Personal Banking - Sydney InnerCustomer Service Representative - Personal Banking - Sydney InnerJob no: VOLDPARDS24Business unit: Personal BankingWork type: Permanent Full timeRegion: NSW- Sydney CBD, NSW- Sydney inner- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career:- Make a real...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia NSW Police Force Full time

    Clerk Grade 1/2:- Temporary Full-Time up to 2 Years:- Parramatta:- 2 RolesAbout usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Vrbo Full time

    Customer Service Representative - 12 Months Contract (Sydney)Are you passionate about travel?Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational?Vrbo, a world leader in the...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Symbion Full time

    Job no: 494505Work type: Full Time PermanentJoin a vibrant Customer Service Team dedicated to making a difference for both internal and external customers. Share in our Vision to create and deliver positive Customer Experiences Brand New Head Office - Wetherill ParkSummary: Opportunity to join a vibrant Customer Service Team Full Time Permanent Position Join...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Join an established, pioneering company within the Health and Wellness space Provide excellent and empathetic customer service to the client base 6 month contract CBD location easy access by public transportThe CompanyOur client are pioneers for health and wellness services in the workplace. They are seeking a Customer Service Representative to join their...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia DLL Group Full time

    DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.We collaborate with manufacturers, suppliers, and...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Chartered Accountants ANZ Full time

    We encourage Passion to Grow and improve Fun working environment, great team, and rewarding work Fantastic training, learning and career opportunities on offer No weekend work, Monday Friday, 12.30pm9pm, Wellington CBDSeeking an organised, fun-loving, customer service guru that is looking for a change in career or even their first office gig.ABOUT THE...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia IMB Bank Full time

    Supportive culture with career pathways available:Part time 5 hours per day Mon Fri, Menai:- Highly reputable and trusted bankWe are now recruiting for an enthusiastic and customer focused individual to join our branch in Menai. Our Customer Service Representative roles are great job opportunities where you can get your foot into the door of a community...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Customer Service Representative - Personal Banking - Sydney Inner:Job no: VOLDPARDS24Business unit: Personal BankingWork type: Permanent Full timeRegion: NSW- Sydney CBD, NSW- Sydney inner- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career:- Make a real difference for our customers and communities:- When you're ready...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    Our multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders.Customer Service Representatives Working for recognised, industry leading multinational clients.ABOUT THE ROLEDue to significant growth, our multinational clients are...