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Reporting Analyst
3 months ago
Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.
We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the roleWe're seeking a Reporting Analyst to focus on Customer reporting and insights pertaining to Transurban's Operating Assets.
This includes the reporting of key metrics within the Customer Operations team including; Dashboards, Benchmarking Reports, Commercial Accounts, Billing, Credit & Enforcement and Product & Channels.
You'll join an innovative team who work collaboratively to solve business problems using data-driven insights.
As our Reporting Analyst, you'll contribute to lasting and positive changes that shape the future of our cities and communities.
Day-to-day, you will:
- Work closely with the Data Engineer and Data team to understand which datasets and transformations are required for reports
- Develop and test reporting solutions developed to ensure reports built are fit for purpose and data is accurate. Responsible for accuracy and completeness as well as closure of reporting periods.
- Produce reports in a timely manner to meet the needs of the various business units in line with reporting best practices
- Report on key Customer related metrics; including NPS, Grade of Service, Gross NAT, Net NAT, Customer Complaints etc
- Take a national view on all Customer Operations metrics; analyse and comment on trends to support Customer Operations benchmarking
- Design and develop reports/dashboards and customer insights to support Customer future state objectives and demonstrate the impacts of new data driven strategies
- Identify process improvements opportunities from data sourcing, ingestion, modelling, reporting, testing and deploying aspects
- Tertiary qualifications in a relevant technical field
- Extensive experience in the reporting of data and development of new reporting practices
- Welldeveloped understanding of data and data structures, including ability to interrogate data.
- Experience in manipulating and analysing complex, highvolume, highdimensionality data from varying sources
- Familiarity with relational databases, SQL, ETL tools, Tableau and/or Yellowfin (desirable)
- Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner
- Strong interpersonal, oral and written communication and presentation skills
- High degree of presentation skills and capability in preparation of regular reporting material
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
- Learning and development opportunities to support your career interests
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
- Share offers and insurance benefits
- Social activities, community giveback programs and paid volunteer days
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs.
We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not.
We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.Job Type:
Permanent
Closing Date:
14-July-2024 0:00
Please note:
The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC
