Service Integration Manager

2 weeks ago

Sydney, New South Wales, Australia Westpac Banking Corporation Full time
Service Integration Manager - Customer

How will I help?
The Service Integration Manager helps achieve business outcomes for Lines of businesses.

A summary of the role is as given below:

  • Work closely with Line of business stakeholders and architects to define project scope, objectives, and deliverables.
  • Develop detailed project plans, including timelines, milestones, and resource allocation.
  • Identify project dependencies and potential risks and develop mitigation strategies.
  • Lead squad/s to deliver project deliverables according to established timelines and quality standards.
  • Mentor squad fostering a collaborative and highperformance work environment.
  • Promote professional growth and development opportunities for team members, recognizing and leveraging their strengths.
  • Monitor project progress, track milestones, and adjust plans as needed to ensure ontime delivery.
  • Coordinate with technical teams to resolve issues, address changes, and ensure project requirements are met.
  • Conduct postimplementation reviews and lessons learned sessions to identify opportunities for improvement and implement corrective actions.

What's in it for me?


You will play an important and significant part in the future of a business that has been around for 200 years.

Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?
To be successful in this role, you will need to demonstrate the below skills:

  • 5+ years of experience within projects and/or delivery of technology solutions.
  • Experience across Agile and adaptive delivery models and mindsets.
  • Experience in developing strong operating rhythms and project management discipline aligned to agile ways of working.
  • Expertise with the use of tools such as JIRA and Confluence.
  • Experience in building new squads.
  • Previous Banking Domain experience and Certification in Project Management (e.g., PMP, PRINCE2) is a plus.
  • Passionate for DevOps, taking ownership of what we build is also an added advantage for this position.

What's it like to work there?


As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

In addition, this role is #LI-Hybrid.

How do I Apply?
Start here. Just click on the
APPLY button.

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