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Consumer Experience Consultant
3 months ago
Employment Type:
Permanent Full Time
Position Classification:
Health Manager Level 2
Remuneration:
$ $121739
Hours Per Week: 38
Requisition ID:
REQ367818
This recruitment may be used to fill future positions via an eligibility list for permanent, full time, part time, temporary and casual positions.
- Are you looking for a position in which you can contribute to the continual refinement of our customer service and health outcomes on the Central Coast?
- Are you a dedicated and experienced manager with a passion for high level stakeholder engagement?
- Come and work for CCLHD as a Customer Experience Consultant
What you'll be doing
The Consumer Experience Consultant will work under the direction of the Manager, Consumer and Carer Engagement within the Clinical Safety, Quality and Governance directorate and will be responsible for the management of the consumer feedback and experience processes within the District inclusive of complaint and compliment handling and collection of patient experience data.
You will be responsible for providing specialist advice and your expertise in relation to complaints management and open disclosure in partnership with consumers and stakeholders in order to improve safety and experience for consumers within the CCLHD.
The provision of education to District staff in partnership with consumers in regards to point of care complaint management and conflict resolution/overseeing sensitive and difficult situations will be an important aspect of this role.
You will play a fundamental role in reporting and making recommendations to the Manager Consumer, Carer and Engagement on initiatives that will improve consumer experience.
Where you'll be working
Central Coast Local Health District is the largest employer and healthcare provider on the Central Coast. We are committed to providing our staff with a happy, healthy and rewarding workplace. We encourage and support professional development and community engagement.
With two acute hospitals, two sub-acute hospitals and eight community health centres we provide the most comprehensive medical service in the region.
As an employer we offer our staff competitive benefits such as salary packaging, a monthly day off, paid maternity and parental leave, flexible work arrangements and professional development programs.
The Central Coast can offer you a career unlike anywhere else as we straddle the line between metropolitan and rural, giving you a truly comprehensive and unique work experience that will serve you for your whole career.
Also please connect with us on LinkedIn to stay up to date with career opportunities.Like us on Facebook.
Stepping Up Website
Need more information?
Applications Close:
Friday 27 January 2023 at 11:59 PM
