Level 2 Desktop Support Officer

2 weeks ago


Perth, Western Australia Secure Agility Full time

Who are we?

Secure Agility is a provider of Professional Services, Managed Services, Cloud, Talent Management and Procurement to both Public and Enterprise Customers across Australia.

Secure Agility also owns 50% of Sliced Tech, which is a Canberra based Cloud and Managed Services company with a dominance in the government space.


Why us?
Secure Agility is a well-established company, enjoying an increased demand for its expertise in Managed and Professional Services. We offer a results-oriented, professional environment where our people and clients are the main priority.

What is the role?
Join our team as the first point of contact for technical support for a dedicated Managed Services customer.

This role will be required to work in both Canning Vale and Henderson, providing on-site support to their end users.


The key aspects of this role include:

  • Windows 7, 10 & O365 support
  • A proven and strong understanding of Citrix desktop and thin client support absolutely essential
  • Updating permissions and access in Active Directory
  • Networking troubleshooting (connectivity, restarting of equipment)
  • Hardware provisioning small hardware repairs
  • Mobile device support
  • Laptop & iPad troubleshooting
  • Report back to Head Office any areas of IT improvement, eg: IT Communications room requires physical locks, Communication cabinets require network cable cleanup, poor WiFi experience at certain locations onsite
  • Willingness to review overall team queue and assist with backlog in other states when required
  • Contribute findings with national helpdesk team and offer guidance on site specific issues
  • Escalate to Level 3 and the MDM partner where necessary
  • 2.5 days per week, working hours could be 84 or 9 Monday, Wednesday & half day Friday
  • Must have own vehicle & drivers license

The key skills required for this role include:

You will be an investigator; someone who enjoys solving problems and making customers happy Your attention to detail will be one of your strongest skills as you don't miss a trick and ask lots of questions You will be a friendly and approachable person who works well on their own, or as part of a team.


  • A proven and strong understanding of Citrix desktop and thin client support
  • Strong understanding of Windows 10 and comfortable to rebuild these via software tools, but also able to diagnose hardware faults
  • Familiar with networking equipment such as switches and routers
  • Demonstrated ability to build rapport with onsite staff
  • Customer experience is to be at the forefront of all work conducted
  • Experience working to SLA's, creating and managing tickets across multiple customers
  • Excellent customer service skills and the desire to resolve issues effectively and efficiently
  • Ability to obtain a police and working with children check


  • Perth, Western Australia Secure Agility Full time

    Who are we?Secure Agility is a provider of Professional Services, Managed Services, Cloud, Talent Management and Procurement to both Public and Enterprise Customers across Australia.What is the role?Join our team as the first point of contact for technical support for a dedicated Managed Services customer. This role will be required to work in Jandakot with...

  • Desktop Support

    2 weeks ago


    Perth, Western Australia Modis Full time

    About the CompanyOur client an international engineering, design and advisory organisation is looking for a Desktop Support Engineer with experience in Level 2 Mobility support.About the roleAs a Desktop Support Analyst, you will play a crucial role in ensuring the smooth operation of our clients' IT systems. You will be responsible for providing both Level...

  • Desktop Support- Fifo

    2 weeks ago


    Perth, Western Australia Modis Full time

    Long term contract with further extensions Highly Competitive Daily Rates Opportunity to work on exciting Security ProjectAbout the CompanyOur client an international engineering, design and advisory organisation is looking for Desktop Support Engineer with experience in Level 2 Mobility support.About the roleAs a Desktop Support Analyst, you will play a...

  • Level 2 IT Support

    2 weeks ago


    Perth, Western Australia Mansell Taylor Consulting Full time

    Joining a great team on a 6month fixed term contract providing Level 2 IT Support. You'll be providing Level 2 IT Support to users both remotely and face to face. Your role will include installing PCs, routers, printers, and setting up access points for WIFI connections and soft phones.You will enjoy travelling to multiple sites configuring hardware,...

  • Desktop Support

    2 weeks ago


    Perth, Western Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking Desktop Support Office for one of their Key Government Client for their IT team.PERSOLKELLY brings together the legacy and experience of four organisation that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in...


  • Perth, Western Australia Lynas Corporation Full time

    Lynas Rare Earths is an established ethical and environmentally responsible producer of rare earth materials, we are the world's only significant producer of separated rare earth materials outside of China. Our rare earths deposit is one of the highest-grade Rare-Earth deposits in the world, boasting a mine life of 20+ years. The Rare Earths are mined and...


  • Perth, Western Australia Georgiou Group Full time

    As a result of Georgiou's significant growth, we are seeking a talented, motivated and disciplined Desktop Support Officer to join our Team. Georgiou is a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. At Georgiou, we create a workplace where people excel and invest in our people...

  • Desktop Support

    2 weeks ago


    Perth, Western Australia Commonwealth Bank Full time

    Desktop Support - Perth Tech Hub- Fun, supportive and collaborative team environment:- Access to limitless career, learning and development opportunities:- Enviable employee benefits across banking, travel, family and health care.Who we areEnd User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and...


  • Perth, Western Australia NICSA Information Technology PTY LTD Full time

    Overview:This position is for an experienced technician on the Desktop Support team responsible for partnering with both client design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to client's operating environment.Responsibilities for this position may include but are not limited to: Responsible...


  • Perth, Western Australia NICSA Information Technology PTY LTD Full time

    Overview:This position is for an experienced technician on the Desktop Support team responsible for partnering with both client design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to client's operating environment.Responsibilities for this position may include but are not limited to: Responsible...


  • Perth, Western Australia Commonwealth Bank of Australia Full time

    Desktop Support AnalystSee yourself in our teamBankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects...


  • Perth, Western Australia Brunel Full time

    Brunel have a number of opportunities available to work with one of Australia's largest and most successful retailers. We are in need of desktop support analysts to work out of the company's head office just 10 minutes from the CBD.About this roleThis is a varied role where you can be expected to assist with all enterprise support needs with the support of a...

  • Desktop Support

    2 weeks ago


    Perth, Western Australia Peoplebank Full time

    Location: Perth Job Type: Contract Posted:about 1 hour agoContact: Maria Hecto Discipline:General IT Reference: Desktop Support - FIFO Initial 46 months contracts with Mining clients Previous FIFO experience is a must 7/7 roster or flexible roster options availableAbout the Role:We have multiple Desktop Support FIFO positions available with our mining...


  • Perth, Western Australia DFP Recruitment Full time

    Job Title: Level 3 Desktop Support AnalystEmployer: DFP Recruitment clientPosition Type: 6-month casual temporary contractPay Rate: CompetitiveLocation: Perth, Western AustraliaRole Overview: As a key member of the Service Desk team, the Desktop Support Analyst offers effective technology support for staff across the employer's offices.Key...


  • Perth, Western Australia Bankwest Full time

    See yourself in our teamBankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects with the support of a...


  • Perth, Western Australia inx software Full time

    Looking for someone who is passionate about delivering excellent results Enjoy a range of perks including flexible working, and corporate discounts Close to public transport in West Perth IT Desktop Support Analyst INX Software is a global leader in providing cloud-based solutions for environment, health, and safety management in high-risk industries...


  • Perth, Western Australia Bankwest Full time

    See yourself in our team Bankwest's Technology & Transformation Division develops and executes all technical change within the organisation; ensuring the strategic leverage of technology to deliver the Bankwest strategy. With the largest IT function in Western Australia, the Division works on a wide variety of technologies and projects with the support of a...


  • Perth, Western Australia Corrs Chambers Westgarth Careers Full time

    Join Corrs Chambers Westgarth, Australia's leading independent law firm.An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Perth office.The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance.Key...


  • Perth, Western Australia Corrs Chambers Westgarth Full time

    Join Corrs Chambers Westgarth, Australia's leading independent law firm. An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Perth office. The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance. Key...


  • Perth, Western Australia Georgiou Full time

    Desktop Support AnalystDesktop Support AnalystDue to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team.For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about aiming to be...