Member Solutions Consultant

2 weeks ago

Sydney, New South Wales, Australia Impel Management Pty Ltd Full time
Superannuation Call Centre

  • Fantastic team with flexible work culture
- $75-$80k + super + bonus

Role Summary
The Member Solutions Consultant plays an important role in helping to achieve the key business goals of:

  • Engagement of members
  • Retention of members
  • Satisfaction and loyalty of our members

Key Responsibilities

  • Conduct proactive outbound calls to assist members in optimising their superannuation outcomes and guide them through their next best actions, offering general advice and education where needed.
  • Support team members by offering technical expertise when required.
  • Manage member experiences by understanding their specific plan arrangements, updating member records, and facilitating member requests within agreed service level agreements (SLAs).
  • Foster innovation and enhance member experiences by championing customer feedback and insights, identifying process improvements, and promoting best practices.

Key Performance Indicators (KPIs)

  • Achieve daily call targets.
  • Maintain high call quality levels.
  • Generate advice referrals.

Skills/Attributes/Experience Required

  • RG146 compliant
  • 12 months+ of experience in superannuation, retirement, or individual investor roles within a professional, fastpaced corporate team environment.
  • Contact centre inbound/outbound calls experience from a superannuation background.
  • Passion for delivering exceptional customer experiences and aiding people in understanding their personal finances, particularly retirement savings.
  • Excellent verbal and written communication skills, with the ability to convey technical information to various audiences.
  • Strong teamwork and collaboration skills.
  • Selfmotivated, flexible, and able to exercise independent judgment.
  • Track record of meeting or exceeding established goals.


This is an amazing opportunity to join a global investment management company who pride themselves on creating a strong and collaborative culture.

  • Dynamics CRM Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are looking for Dynamics CRM Solution Consultant for a Permanent role for a Global Consulting powerhouse for the Sydney location.Requirements: 5+ years of experience in broader CRM technology and at least years of experience with Dynamics CRM. Deliver highquality code deliverables for a module, including configurations and customizations, lead validation...

  • Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia HILTI Full time

    What's the role?:Your next role as a Solution Consultant will see you at the forefront in commercialising our assets optimsation and management solutions (i.e. Fleet Management and ONTrack) to complete the Core Solutions offering to our VIP customers.This is an exciting opportunity for someone who has strong stakeholder management skills, and ability to...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia GCS Recruitment Specialists Ltd Full time

    Major Automated / Industrial Systems Sydney basedDo you have significant experience in selling high-value ($5m - $100+m) industrial automation / materials handling solutions, either in warehouse automation, BHS, parcel or manufacturing systems?Do you come from an Engineering background with Solutions design experience?Our client operates both domestically...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Q2ebanking Full time

    Q2 is seeking a Senior Solutions Consultant who can articulate technology and product positioning to both business and technical users as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. The Q2 Solutions Consultants are also responsible for assessing the functional...

  • Systems Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Proactive Global Full time

    System Solutions Consultant - Warehouse/Intralogistics SystemsSydney or Melbourne Do you have a background in solutions consulting in intralogistics or warehouse automation / MHS, parcel or mail sortation systems or BHS? Are you open to a nonsiloed role which offers the scope to broaden your experience and capabilities with the support of a peoplefirst...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...

  • Salesforce Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Ewave Commerce Full time

    Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core.The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2 B, B2 C and D2 C domains.As an award-winning partner of enterprise-class...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia GTreasury Full time

    Solutions Consultant - APACJob Summary:GTreasury has a vision to create the next-generation of technology tools for the global, corporate financial office. We are an established market leader in the SaaS treasury management space, and are expanding globally through a combination of cash management, connectivity, and financial risk management.GTreasury is...

  • D365 Functional Consultants

    2 weeks ago

    Sydney, New South Wales, Australia Barhead Solutions Full time

    Are you an experienced and motivated Dynamics 365 Functional Consultant with a passion for delivering top-notch solutions? Do you excel at gathering requirements and translating them into effective business solutions? If so, we invite you to apply for this exciting opportunity to join our highly agile, collaborative, and skilled Delivery Team.As a Dynamics...

  • Salesforce Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia eWave Commerce Full time

    Globant's Commerce Studio helps organizations create best-in-class commerce-enabled experiences, with engineering and design at its core. The goal is to meet the demands of tomorrow's customers, leveraging long-standing expertise with large and complex commerce transformations in both B2B, B2C and D2C domains.As an award-winning partner of enterprise-class...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Workiva Australia Pty. Ltd. Full time

    The Solution Consultant ( Governance, Risk and Compliance ) will be a key partner to different business verticals and provide the consulting in the development and presentation of solutions for customers to address the complex problems that Workiva's platform and solutions solve. The qualified candidate will be able to offer subject matter expertise to the...

  • Advisory Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Invesco Full time

    intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure. We're not looking for a 'culture fit'. We want you to bring your unique skills and perspectives and add to...

  • Solution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Tecala Full time

    WHO ARE WE?:We are Tecala - an Australian-owned and operated, ICT MSP, with a core focus on medium enterprise. We partner with our customers, empowering their businesses via the innovative use of technology. Spanning multiple clouds and leveraging the most innovative vendors, Tecala is a growing team, centred up and down the Eastern seaboard of Australia.Our...

  • Pre-sales Solutions Engineer, Avigilon Alta Solutions

    2 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job Description PRE-SALES SOLUTIONS ENGINEER, AVIGILON ALTA SOLUTIONS International COMPANY OVERVIEW At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in...

  • Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Kaliba Full time

    Are you passionate about leveraging data to drive marketing success? Do you excel in guiding clients through complex technical challenges? Are you ready to contribute to an innovative scale-up environment? If so, you are wantedA dynamic company at the forefront of marketing technology, dedicated to empowering world-class marketers with cutting-edge...

  • Consulting Epm Solution Manager

    2 weeks ago

    Sydney, New South Wales, Australia Oracle Full time

    Consulting EPM Solution Manager JApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsOracle Consulting is the market specialist in rapidly transforming Oracle technology into solutions that drive business solutions on the Cloud. Oracle Consulting Services (OCS) Australia is experiencing significant growth...

  • Intelligence Solutions CoNsultant

    2 weeks ago

    Sydney, New South Wales, Australia Pattison Agriculture. Dealer Spike, LLC Full time

    Thursday, December 28, 2023 To fulfill Pattison Agricultures' vision of GROWING, CONNECTING AND EVOLVING we are looking for an Intelligence Solutions Consultant for Region 3 (Humboldt, Kamsack, Kelvington, Preeceville, Swan River, Wynyard). The successful candidate will provide consulting services, expertise, and training that assists in the generation of...