Insurance Administrator

2 weeks ago

Melbourne, Victoria, Australia Marsh & McLennan Companies Full time

About the role:

An exciting opportunity has become available to work in the
Marsh Client Operations team in
Melbourne. The role provides a great career foundation or step into insurance broking operations.


This motivated and highly professional team are looking for an individual committed to excellence in their work and with a passion for learning the industry.

If successful, you will assist across all aspects of client service including administration and technical support.

Position Purpose:

  • Ensures timely and accurate production/processing of relevant documents/information (includes report preparation).
  • Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
  • Adheres to Company policies and performance standards.
  • Updates reports based on predefined templates on a regular basis to ensure accurate entry.
  • Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

Key Responsibilities:

As an Operations Executive you will support the client facing Brokers.

Some of the key responsibilities include:

  • Providing support to client facing brokers by delivering timely and accurate production of insurance documentation and client billing.
  • Developing your technical expertise in all major classes of insurance and Marsh's specialist services.
  • Building and maintain strong working relationships with internal and external stakeholders.
  • Contributing to the achievement of Marsh Client Operations Service Level Agreements and key performance indicators.
  • Collaborating with colleagues throughout Marsh business to deliver a high standard of Client experience.

Competencies requirements:


This role will suit a detailed focused, energetic team player who enjoys a performance focused environment who is looking to take a step up in their career into the insurance industry.


  • Insurance or financial services exposure within an operations role would be highly advantageous but not mandatory.
  • Experience within a busy administration role within an office environment.
  • Intermediate level competency using Microsoft Office (Word, Excel, Outlook and PowerPoint).

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Melbourne

VIC:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

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