Service Manager, Insurance Administration, Exits

2 weeks ago

Melbourne, Victoria, Australia Link Group Full time
Service Manager, Insurance Administration, Exits & Underwriting

A global company that sets a brighter future by connecting millions of individuals with their assets in a safe and responsible manner.

Through its MUFG Retirement Solutions and MUFG Corporate Markets, they collaborate with a diverse range of clients globally to deliver efficient services, tailored solutions, and cutting-edge technology platforms for top-notch outcomes and experiences. As a part of MUFG, a leading financial group, they focus on simplifying regulatory challenges, enhancing data management, and facilitating asset connections through exceptional user experiences driven by the expertise of their team and advanced technology.

The Role: The Service Manager for Insurance Administration, Exits, and Underwriting is responsible for leading the Insurance Services teams that support clients, members, and claimants throughout the insurance process. They have overall accountability for both direct and indirect reports. The main focus lies on managing payments, exits, and underwriting.

  • Newly created role
  • Position available in Melbourne or Sydney
  • Opportunity for hybrid working
Key Accountabilities and Main Responsibilities
  • Collaborate with the leadership team to steer strategic direction and provide effective leadership
  • Champion continuous improvement initiatives to embed best practices in the business
  • Establish strong relationships with key stakeholders for customer-centric solutions
  • Work in a dynamic environment without compromising quality and cost
  • Adapt to new technology and processes effectively
  • Focus on enhancing member and claimant experiences
  • Ensure teams operate within the agreed model and decision-making authority
  • Implement initiatives to boost team efficiency and performance
  • Utilize industry knowledge to enhance customer experiences
  • Lead, motivate, and develop the Insurance Services team
  • Assist Team Leaders with people management functions
  • Create a culture of engagement and motivation for employees' development
  • Promote collaboration within the team and across the business
  • Cultivate a high-performance culture aligned with organizational values
  • Maintain compliance with regulations and risk management
  • Liaise with internal departments to ensure operational efficiency
  • Promote a culture of risk and compliance awareness
  • Ensure regulatory compliance and controls are in place

Experience & Personal Attributes

  • Minimum 5 years' leadership experience in life insurance, ideally in claims or underwriting
  • Engagement with senior stakeholders
  • Ability to build and lead high-performing teams
  • Skilled in change management and ambiguity
  • Active leadership and innovation encouragement
  • Excellent negotiation and communication skills
  • Customer relationship management and strategic mindset
  • Strong analytical and problem-solving skills
  • Focus on quality assurance and staff development
  • Accountability, goal setting, and operational risk management
  • Client management expertise
  • Knowledge of Superannuation and insurance
  • Experience managing Team Leaders / Team Managers
  • Proficient in MS Office tools
Employment Benefits
  • FlexiWorks for hybrid work options
  • Various leave options and support programs
  • Recognition and referral programs
  • Salary Sacrificing via Superannuation
  • Employee Assistance and Learning & Development programs
  • Employee discounts on various services
  • Novated Car Leasing

Culture @ MUFG Pension and Market Services

The company values inclusivity, collaboration, and diverse perspectives, fostering a flexible work environment that supports employee well-being. Diversity is seen as a driver for better outcomes, growth, and continuous improvement. Join the team to reach full potential together.

They treat all individuals fairly without discrimination based on various characteristics.

How to Apply

If you are ready to advance your career, submit your application with a detailed cover letter showcasing your skills and experience that align with the role.

All applicants must have the relevant work rights. Background screening is part of the employment process.

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