Service Officer Om

2 weeks ago

Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 59765
Service Officer Organisational Management

Location - Parramatta

Employment type - 2 x Temporary Full-Time roles up until 30 June 2023 & 13 December 2023

Salary - ($75,992 pa - $83,211 pa), plus employer's contribution to superannuation and annual leave loading**
Your role


The Service Officer OM role provides support to the OM team with processing OM requests received from our SSCX clients.


What you'll do
Review and complete transactional work within an ERP system. Liaise with stakeholders on requests raised. Complete work within a timely manner.

The Service Officer OM responsibilities include:

  • Processing requests for creation, updates and deletion to SAP positions and Org units.
  • Assisting Senior Service Officers with complex requests


Shared Services and Customer Experience (SSCX) is focused on enhancing our customer experience by partnering in the delivery of value-added shared services and performance solutions.

The Service Management Assurance unit provides Payroll Production and Reporting, Organisational Management, and service assurance activities within Shared Services.

What we're looking for
This is an entry level role into the Organisational Management team, so previous experience in OM is not essential.


Importantly they need to be a quick learner, with a positive attitude and willing to take on a new challenge of learning Organisational Management.


We are looking for someone with:

  • Attention to detail
  • Good time management skills
  • Focus on customer service
  • Good communication skills (written and verbal)
  • Ability to process large volumes of transactional data within agreed timeframes
Download the role description.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?


Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).


Applications close Sunday, 16 April 2023 at 11:59 pm AEST.

Got a question?

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information


A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

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