Current jobs related to Guest Relations Manager - Melbourne, Victoria - Hilton
-
Guest Relations Manager
2 weeks ago
Melbourne, Victoria, Australia Hilton Hotels Full time{"h2": "Job Title: Guest Relations Manager", "p": "At Hilton Melbourne Little Queen Street, we are seeking a skilled Guest Relations Manager to join our Front Office team. As a key member of our team, you will be responsible for mentoring and coaching our Front Office Guest Service Agents, ensuring exceptional service to our guests.Responsibilities:* Assist...
-
Guest Relations Manager
6 days ago
Melbourne, Victoria, Australia Hilton Hotels Full timeAbout Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street is a newly opened hotel that combines old world charm with modern luxuries. Located in the heart of the CBD, the hotel features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym, and five meeting & event spaces.About the RoleWe are...
-
Guest Relations Manager
2 weeks ago
Melbourne, Victoria, Australia Hilton Hotels Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Relations Manager to join our team at Hilton Melbourne Little Queen Street.As a key member of our Front Office team, you will be responsible for leading by example and mentoring our Guest Service Agents to deliver exceptional customer service and ensure a seamless guest experience.Key...
-
Guest Relations Manager
3 weeks ago
Melbourne, Victoria, Australia Hilton Hotels Full timeAbout Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries. This newly opened hotel is located in the heart of the city, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.About the RoleAs a key member of...
-
Guest Relations Manager
2 weeks ago
Melbourne, Victoria, Australia Hilton Worldwide, Inc. Full timeAbout the RoleAs a Guest Relations Manager at Hilton Worldwide, Inc., you will be responsible for leading the Front Office team in delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesManage and support the Front Office team to meet brand standards and exceed guest expectations.Handle guest requests, inquiries,...
-
Guest Relations Manager
3 weeks ago
Melbourne, Victoria, Australia Hilton Worldwide, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Relations Manager to join our team at Hilton Melbourne Little Queen Street. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key ResponsibilitiesLead and mentor a team...
-
Guest Relations Specialist
2 weeks ago
Melbourne, Victoria, Australia Urban Rest Full timeAbout Urban RestUrban Rest is a fast-growing company in the serviced apartment and corporate housing industry, boasting properties across major cities and recent market expansion into new regions.About the RoleThe Guest Relations Specialist will represent Urban Rest to clients by communicating with guests across the globe through all stages of the guest...
-
Guest Relations Coordinator
3 weeks ago
Melbourne, Victoria, Australia Wall Street Full timePosition Overview:As a vital member of our hospitality team, you will serve as the first point of contact for our esteemed guests, ensuring a welcoming atmosphere and exceptional service from the moment they arrive.Key Responsibilities:Warmly greet and escort guests to their tables, providing a professional and friendly experience.Efficiently manage...
-
Part-Time Guest Relations Coordinator
3 weeks ago
Melbourne, Victoria, Australia Wall Street Full timePosition Overview:As a key representative of our establishment, you will ensure that every visitor is greeted with warmth and professionalism. This role is essential in crafting unforgettable experiences for our patrons.Key Responsibilities:Welcome and seat guests in a friendly and courteous manner.Handle reservations and respond to guest inquiries with...
-
Guest Services Ambassador
2 weeks ago
Melbourne, Victoria, Australia The Standard Hotel Full timeThe Standard HotelAbout the RoleWe are seeking a highly skilled and experienced Guest Services Agent to join our team at The Standard Hotel in Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.Key...
-
Guest Experience Ambassador
2 weeks ago
Melbourne, Victoria, Australia Marriott Full timeJob Summary:We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and exceeds their expectations.Key...
-
Guest Services Representative
3 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleLancemore Crossley Street is seeking a skilled Guest Services Agent to join our dynamic Front Office Team. As a key member of our team, you will be responsible for delivering exceptional guest experiences at every stage of their journey, from reservations to departures.Key ResponsibilitiesGuest Experience: Help deliver exceptional guest...
-
Front Office Manager
2 weeks ago
Melbourne, Victoria, Australia Accor Full timeJob DescriptionFront Office ManagerAs a Front Office Manager at Accor, you will be responsible for leading the Front Office team to deliver exceptional guest experiences while managing the day-to-day operations of the department. This role requires a hands-on, people-focused leader who can drive a guest-obsessed culture.Key Responsibilities:Lead and Manage...
-
Guest Experience Ambassador
6 days ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
5 days ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
3 days ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding hospitality, we'd love to hear from you.About...
-
Guest Experience Ambassador
8 hours ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional experiences for our guests. If you're enthusiastic about customer service and have a passion for delivering outstanding experiences, we'd love to hear from you.About...
-
Guest Experience Ambassador
1 week ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and exceeds their expectations.Key...
-
Guest Services Representative
3 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleLancemore Crossley Street is seeking a skilled Guest Services Agent to join our dynamic Front Office Team, delivering exceptional hospitality and a boutique experience to our guests.Key ResponsibilitiesGuest Experience: Help deliver exceptional guest experiences at every part of the journey, including reservations, arrivals, departures, and...
-
Guest Experience Ambassador
6 days ago
Melbourne, Victoria, Australia Marriott Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Melbourne. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and exceeds their expectations.Key...
Guest Relations Manager
3 months ago
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents.
Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.
Your daily duties will include:
- Assisting the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Handle guest requests, inquiries and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Assisting with Maintenance and Housekeeping related concerns outside business hours
- Assisting with Reservations quality checks and inventory management
- Maximise sales revenues through upselling and marketing programs within the department
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
What are we looking for?
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Fluent in the English and able to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, interpersonal, training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Wellpresented, organised and calm personality
- High level of IT skills, including Excel and Word
Hilton Employee Benefits
- Worldwide travel discounts at unbelievable rates for you and your friends and family
- 25% off Food & Beverage in the hotels.
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
- Team Member Recognition Programs, including monthly celebrations and quarterly team events.
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.