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Patient Experience Officer- Administration Officer
3 months ago
Position Title:
Patient Experience Officer
Employment Type:
Maximum Term, Full Time (Up to June 2024)
Hours per week: 38
Position Grade:
Administration Officer Level 5 Year 1/2
Salary:
$70,049.20 to $71,717.36 base per annum
Enterprise Agreement:
The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019
Department Name:
Emergency Department, Darlinghurst Campus
About us:
St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community.
Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.
Benefits of working at St Vincent's include:
Generous salary packaging and Fitness Passport for eligible staff
Opportunity to access a large range of clinical and non-clinical education programs
Supported post graduate opportunities within applicable fields
Career development opportunities across the St Vincent's Health Australia Network
Employee Assistance Program
Work/Life balance
About the role:
Our nationally recognised Emergency Department at St Vincent's Hospital is seeking a experience focused individual to complement our expert team of health professionals.
The positions will be based across all areas of the Emergency Department, but predominantly in our waiting areas, improving the experience for our consumers.
The role is required to work across the 7 day week and includes an 8-hour morning/evening shift pattern, including start times of 07.30 am and finish times of up to 10 pm.
This role is designed to improve the consumer experience in our busy Emergency Department by utilising your existing excellent customer service skills to improve and enhance the experience that our consumers receive.
Reporting to our Nurse Manager, you will be well supported by our senior nursing, medical and administrative staff in implementing customer-focused communication and initiatives in the Emergency Department.
Additionally, you will work with our organisational Patient Experience Manager to develop person-centred strategies to improve the experience of our consumers.
Training will be provided locally and in conjunction with the Ministry of Health.Whilst a health background is advantageous, it is not necessary, and we welcome people from all backgrounds that have experience in customer service improvement.
About you:
You will need to be positive, solution-focused, calm, and work well under pressure. You will have the ability to deescalate challenging and emotional situations, normalising the hospital environment.
Our Culture:
Application Instructions:
Selection Criteria
- Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.
- Demonstrated customer focused service delivery skills and computer literacy.
- Demonstrated resilience, flexibility and initiative.
- Excellent interpersonal skills, and the ability to interact and work as part of a team.
- Demonstrated ability to work independently with mínimal supervision.
- Sound negotiation skills and demonstrated ability to problem solve.
- Demonstrated ability to balance competing demands to ensure optimal patient care and safety
- Ability to work across the 7 day week with early morning and late night finishes on a rotating roster.
