dmp

2 weeks ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time

About the job DMP

Responsibilities:

  • Administer changes in production environment and help improve operational health of supported applications
  • Lead on-call activities to help recover systems and assist with impact analysis and post mortems
  • Partner with dev teams to ensure smooth releases and change planning
  • Contribute operational improvements such as enhanced monitoring or automated recovery scripts
  • Support customer requests diagnosing the issue and either partnering with development to address the customer issue or provide information for the customer to resolve the
issue

  • Analyze ITSM activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns

  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production
event thru the various technology stack that makes up the platform, to optimize meantime to recover

  • Work with a global team spread across tech hubs in multiple geographies and time zones
  • Share knowledge and mentor junior resource
Skills/Experience

  • A high level of understanding and broad knowledge of computer technology, software
development, operations and problem resolution procedures is required

  • Strong programming skills in script language like Shell, Python, or Perl preferred
  • Have basic knowledge of OS and Networking (Linux, TCP/IP, HTTP, Socket, VPN, Firewall,)
  • Have basic knowledge of Monitoring like Splunk,
  • ITSM experience is preferred but not required (e.g. Remedy or Maximo)
  • Oracle Database and SQL skills required.
  • Java experience is nice to have but not required.
  • Project management, large project support execution or team leadership experiences
preferred.

  • Any help desk or customer contact skills or experience preferred.
  • Professionalism and good work ethic skills are required.
  • Ability to compose, direct others on and follow documented processes and procedures is required.
Be a strong, confident, and exacting writer and speaker, able to communicate clearly.

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