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Client Specialist

4 months ago


Brisbane, Queensland, Australia Mable Full time

We're powered by purpose Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.

Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.

Reporting to the Onboarding and Matching Team Lead, this role will sit within our client operations sales team and your objective will be to work with high volume client leads to qualify and convert them onto the platform to get the support they need.

This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors.

We strongly encourage candidates with a background in insurance sales and call centre environments to apply.

What will I be doing?Call potential clients to help them match with a support provider Communicate with a cohort of clients on a regular basis through a variety of channels – inbound and outbound warm calling, email, live chat, and SMS.

Manage and prioritise leads, opportunities, and client interactions using our CRM system to maximise conversion rates and sales effectiveness.
Qualify leads and step up the clients profile to ensure they are engaged to be using the Mable platform.
Understand clients requirements, challenges, and objectives to effectively position Mable's products and services as solutions.
Be able to cross sell Mable related companies to meet customers needs.
Meet or exceed monthly and quarterly targets, contributing to the overall success and growth of the company.
Ensure thorough and accurate record keeping is completed in our CRM system Deliver service standard excellence that is in line with our code of conduct and company values All about you: Customer-

Centric Approach:

Leverage your experience in customer service, sales, or account management to proactively engage with clients and provide unparalleled support.


Problem-Solving Pro:
Exhibit exceptional problem-solving skills, demonstrating a keen ability to address client needs and find innovative solutions.

Active Listening Skills:

As a good listener and critical thinker, you will empathetically understand client concerns and contribute to building lasting relationships.


Passion for Service:

Take pride in delivering amazing customer service and go the extra mile to ensure the best outcomes for our clients.


Continuous Learner:
Demonstrate a willingness to learn and develop your skills, embracing training opportunities to excel in your role.

Tech Enthusiast:

Confidently navigate Google Suite, Salesforce, and cloud-based contact center software, or showcase an ability to quickly adapt to similar systems.


Team Player:
Thrive in a collaborative team environment, working towards shared goals, meeting deadlines, and achieving weekly KPIs.

High-Energy and Motivated:
Approach your work with high-energy, drive, and internal motivation in our fast-paced and flexible work setting.

Industry Connection:

Foster a strong connection to, or exhibit a keen interest in building an understanding of the Australian disability and aged care sectors and communities.

Our Values We're Switched On We know our customers because we listen and want to learn.
We engage within the community and the sector and always act on insights.
We're Bold We're ambitious and embrace creativity to solve challenges.
We're here to reshape the industry and back big ideas.
We're One We channel our passion into a positive environment.
We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We're Impactful We work hard to deliver change.
We innovate and move fast to make a difference in the sector and people's lives.
Our Benefits Power your career Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work away Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility We're a hybrid workplace.
Collaborate at home or in the office - whatever works for you and your team.
Take a floating public holiday????????Acknowledge a significant day your way with family and friends.
Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.

Inclusion at Mable Mable is an equal opportunity employer.
We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless.

We value diversity across experience and you might well bring something to the Mablehood we are looking forWe are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online Careers Page - Mz8 Ym1 Glassdoor - K328 You Tube - L7 Dl PInstagram - AOXk Facebook - Lh QLinked In - Q4 U
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