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Care Manager

2 months ago


Brisbane, Queensland, Australia Healthe Care Full time
About the Role

We are seeking a highly skilled and experienced Care Manager to join our team at Healthe Care. As a Care Manager, you will be responsible for managing client relationships and delivering exceptional customer service.

Key Responsibilities
  • Manage a caseload of clients and deliver excellent client experiences
  • Develop care plans that support the delivery of quality outcomes for clients in line with their funding
  • Ensure all client documentation and case notes are up to date, complete and of a high standard
  • Support the business development and onboarding function, including the assessment and suitability to provide services in line with Healthe Care's related policies and procedures
  • Familiarise and work in accordance with WHS and QMS systems, policies, and procedures
Requirements
  • Relevant tertiary qualifications or experience in the healthcare industry or similar
  • Strong understanding of Aged Care and/or other health-related services
  • Experience and success in working in a customer-focused service business
  • Excellent time management and prioritisation skills
  • Excellent communication skills, written and verbal
  • Willingness to learn and adapt to changing environments/ markets
  • Intermediate knowledge and use of MS Office and Customer Relationship Management (CRM) systems
About Healthe Care

Healthe Care is Australia's largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.

Our Culture

We are a team working together, we never forget that we're people-focused. We respect human relationships and aim to make a big difference in people's lives across the country. We embrace a culture of inclusivity and we align our actions with Our Values: We are accountable | We care | We are team players | We are leaders | We understand your needs