Front Office

4 days ago

DARWIN, Australia Novotel Darwin CBD Full time

The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.

Novotel Darwin CBD is a 140 room hotel, including a 90 seat restaurant, central atrium gardens with bar & two conference rooms. We are located in the heart of the CBD on the Esplanade overlooking the beautiful Darwin Harbour.

What is in it for you?
- Join an energetic and passionate team
- Employee benefit card offering discounted rates worldwide
- Opportunity to develop your talent and grow within your property and across the world

What you will be doing…
- As the first point of contact greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards and cash handling
- Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
- Maximise room occupancy and use up-selling skills to promote the hotel facilities through strong product knowledge
- Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change

Your Qualities:
- Previous experience with Front Office in the hospitality industry is preferred.
- Must be fully vaccinated with 2 COVID-19 vaccinations and be willing to continue to maintain their vaccination in line with NT Government recommendations.
- A genuine passion for customer service with the ability to connect with people and hold a conversation with guests
- Excellent communication and attention to detail
- A high level of personal presentation and grooming
- Availability required to work all shifts, weekends and public holidays.
- Can do attitude and motivated to assist your team members.
- Must have working rights in Australia

Your experience and skills includes:
- Previous experience in hotel reception or direct customer facing roles is preferred.

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