Front Office Assistant Manager

1 month ago

Darwin, Australia Accor Full time

Company Description

Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.

Be a part of this Journey…

Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.

The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.

The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.


Job Description
Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader. Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising yield. Effective supervision of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused. Flexibility to work day, evening and overnight shifts as required by the business to maintain the operational requirements. Ensure there is management support and presence visible at the Front Desk and in the lobby during key times throughout the day.
Qualifications
Tertiary qualifications in Business or Hospitality or 1 year’ experience in a similar role within the Hospitality Industry. Demonstrated leadership experience within the customer service industry. Possess a strong background in Front Office procedures. Proficiency in various IT software systems: Microsoft Office, Opera Cloud, or Delphi (or any Property Management System). Demonstrated ability to coach, mentor, develop, and inspire teams.

This is a Full Time position working on a roster basis, including morning & night shifts as needed.


Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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