Customer Service and Administration Consultant
1 month ago
Join a fantastic and rewarding salary packaging and novated leasing provider located in Melbourne's CBD in a full time permanent position. The role is a blend of administration and customer service however the main focus of the role is on the administrative components. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed
What in it for you:
- Industry leading benefits and perks
- $300-$600 monthly incentive based on company performance
- Comprehensive training and development including full training for the role
- 3 extra paid leave days off between Christmas and New year
- Discounted health insurance and gym memberships
- $295 to spend on your health and wellness each year
- Salary packaging and novated lesaing available plus much more
About the Role:As a Customer Service and Administration Consultant you will work within a friendly and supportive team-oriented environment where you will play a key role in providing administrative and customer service support. The role is based within the comapany's Fleet Operations team and is involved in supporting the team and customers from an administrative perspective.
Your responsibilities will include:- General administrative duties including responding to emails, data entry and mail processing
- Organising registration payments, ordering fuel cards, updating client information and file loading
- Responding to customer requests and delivery excellent results in a timely manner
- Processing invoices on an ad-hoc basis
- Assisting customers with general queries via phone - this is a triage function and your main responsibility will be to direct enquiries to other teams within the business (approx 5 calls a day)
- Display a strong work ethic
Hours: This is a full-time permanent role working 8.30am - 5.00pm Mon Fri. This role requires you in the office all five days in the office.
Start Date: Flexible start date.
Skills and Experience:
Our client is looking for someone with previous experience in an administrative environment who is also comfortable answering a small number of phone calls a day. If you bring experience in financial services or are a recent graduate looking to make your first step, we encourage you to apply- Must have experience in an administrative or customer service environment
- Excellent written and verbal communication skills
- Strong PC skills and ability to work on computer-based applications
- High level attention to detail is a must
- Previous experience in a financial services setting would be highly regarded
Does this sound like the right role for you? Then apply now Alternatively, please feel free to contact Chris Harrison - Consultant on chris.harrison@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
administration, customer service, admin, data entry, finance, financial services, banking, credit, insurance, basic, customer service, call centre, call center, inbound, outbound
qualifications
- Administration
- Customer Service
education
Secondary School/High School
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