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Data Center Customer Operations II

4 months ago

Alexandria, Australia Equinix Full time

Who are we?

Equinix is the worldâs digital infrastructure company®, operating over 250 data centersâ¯across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Data Center Customer Operations II

Job Summary

As a Data Center Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data Center and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinixâs data center environment.

Responsibilities

  • Installation, termination, testing and labeling of all cross-connects (CAT6, Fiber, MDF phone line) in the Data Center

  • Perform remote hand services for customers

  • Troubleshooting circuits with use of OTDR and BERT Equipment

  • Hardware installation including: shelves, power strips, rails, cable management, and customer equipment

  • Report current status via the ticketing system, shift reports, and email

  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

  • Exhibit quality workmanship on all work and maintain collocation space cleanliness

  • May perform other duties as assigned

  • Completes all assigned training in a timely manner

  • Supports customer satisfaction through timely and precise orders


Qualifications

  • Advanced written and verbal English skills

  • Excellent interpersonal communication skills

  • Positive attitude who enjoys working in a team

  • Ability to perform manual handling, climb ladders and lift 25 kilos

  • Must be flexible to work shifts including nights, weekends and public holidays

  • IT or Telecommunication qualification â degree or diploma preferred

  • Ability to learn fast and work autonomously

  • This is an entry level role where we accept new to career and graduates

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.