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Body Repair Operations Manager

2 months ago

Alexandria, Australia Tesla Full time
About the Role

The Tesla Collision Program is seeking a highly skilled and experienced professional to fill the position of Body Repair Operations Manager. This senior leadership role requires a strong understanding of body shop business processes and operations, as well as the ability to adapt to and excel in a dynamic business environment.

Key Responsibilities
  • Work closely with Regional Manager to oversee all daily operations of the collision repair center, ensuring delivery of excellent results quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
  • Manage resource scheduling and allocation to optimize productivity and efficiency.
  • Oversee the execution of work standards and production quality to ensure exceptional customer satisfaction.
  • Manage vendors and ensure compliance with all regulations to maintain the integrity of the Tesla brand.
  • Understand and own every aspect of the team's performance, driving continuous improvements to facilitate exceptional team output and customer service.
  • Collaborate with internal team leaders across business functions to drive project execution, including design, supply chain, logistics, legal, accounts payable, and more.
  • Forecast and surpass goals and objectives for the site through regular audits of shop operations.
  • Take ownership and create a culture of accountability, maintaining the integrity of the Tesla brand, its processes, procedures, and values.
  • Provide regular coaching and feedback, having a deep knowledge of your team's strengths and opportunities.
  • Lead change and inspire your team every day, performing other related duties as assigned.
Requirements
  • Professional experience: 5-8 years of experience in management within the collision industry, or relevant work experience managing in manufacturing, automotive, or customer service industries.
  • Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities, with a Bachelor's Degree preferred or relevant Certificate from Vocational School in Collision Repair.
  • Process / operations experience: Strong and proven experience leading field, technical repair in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
  • Solution-oriented, demonstrating a high ability to identify root cause of problems and develop solutions.
  • Must be comfortable working in a collision shop environment.
  • Excellent communication skills with the ability to influence team to achieve business targets.
  • Capable of self-managing and working independently in limited supervision environments.
  • Capable of reading and comprehending automotive repair procedures.
  • Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles.
  • Excellent written and verbal communication skills as well as the ability to follow instructions.
  • Business travel as required.