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Team Leader

3 months ago

Brisbane, Australia Randstad Australia Full time

Exciting Opportunity for a Motor Claims Team Leader

Are you a seasoned professional with a passion for leading and motivating teams? Do you have extensive experience in motor claims and a proven track record of delivering exceptional service? If so, we want to hear from you

Position: Motor Claims Team Leader
Locations: North Brisbane and the Sunshine Coast

About the Role: As a Motor Claims Team Leader, you will lead, motivate, and develop a team of Motor Claims Consultants responsible for managing the motor claims function. Your role will be pivotal in ensuring that our team delivers exceptional service and adheres to high standards of quality and compliance.

Key Responsibilities:

  • Team Leadership: Lead, coach, and motivate a team of Motor Claims Consultants to achieve high performance and professional growth.
  • Daily Management: Conduct morning huddles, manage the real-time desk, and prioritize team workloads to ensure efficient operations.
  • Customer Correspondence: Devise and send outcome correspondence, manage and resolve complaints, and handle financial hardship applications within regulatory requirements.
  • Coaching and Monitoring: Provide side-by-side coaching and monitor team performance to ensure execution excellence.
  • Claims Management: Oversee a portfolio of claims, ensuring proper review, authorization, and adherence to processes and regulations.
  • Strategic Contribution: Contribute to strategic and operational initiatives aimed at continuously improving claims performance.
  • Stakeholder Relationships: Develop and maintain effective relationships with key internal and external stakeholders.
  • Compliance: Ensure all activities are conducted in compliance with legislative, regulatory, and company standards.

    Qualifications & Experience:

    • Previous experience as a Team Leader or in a similar role.
    • Extensive experience in motor claims is a plus.
    • Demonstrated ability to manage critical stakeholder relationships.
    • Strong problem-solving and analytical skills.
    • Effective conflict management and negotiation abilities.

      Personal Attributes:

      • Self-management and collaborative decision-making.
      • Positive attitude towards change and innovation.
      • Effective time management and task prioritization.
      • Excellent written and oral communication skills.
      • Consistent demonstration of company values.

        Why Relocate to the Sunshine Coast?

        Discover the stunning beaches, vibrant communities, and relaxed lifestyle of the Sunshine Coast With roles available in both North Brisbane and the Sunshine Coast, this is your chance to embrace a new adventure while advancing your career. Enjoy a perfect blend of professional growth and quality of life in one of Australia's most desirable locations.

        For a confidential discussion about this or any other business support opportunities in Queensland feel free to contact me directly ebony.wall@randstad.com.au or www.linkedin.com/in/ebonywall/ with your updated CV. NB. Must be Aust Citizen or P.R.

        At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


        experience

        2 years

        skills

        Insurance, claims, car, motor, property, general insurance, customer service, call center, call, inbound, outbound,

        qualifications

        • High School Certificate

          education

          Secondary School/High School