Call Centre Operator

1 month ago

Newcastle, Australia Charterhouse Full time
Multiple Inbound Call Centre Operator roles â NSW Government

⢠   Newcastle Location
⢠   Initial 4-Month Contract â Possible Extension
⢠   Start 24/05/24
⢠   $34.01 P/H + Super
⢠   35 hours P/W on a Rotating Roster (between 7am and 7pm)

NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. 

The Role:
 
⢠   Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.
⢠   Maintain accurate records and databases in the inhouse software systems.
⢠   Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner. 
⢠   Liaise with customers the up-to-date practices and procedures within the department.
⢠   Other administrative duties as required.
 
Skills/Experience:

⢠   2-3 yearsâ experience in a call centre or customer service role
⢠   Excellent written and verbal communication skills
⢠   Previous gov experience is preferred but not required
⢠   Proficient in Microsoft office suite, particularly Outlook and Teams
⢠   Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
⢠   Strong problem-solving abilities, especially in a fast-paced environment
⢠   Proficient in MS Office Suite, ie Outlook and Teams
⢠   The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

How to Apply:

If this role sparks an interest and you feel like you tick the boxes, please click âAPPLYâ now.
Note, only successful applicants will be contacted.

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