Call Centre Operator Newcastle

3 weeks ago

Newcastle, Australia Ashdown Consulting Full time

$32.16 p/h + super
- 3 Month Contract
- Newcastle

**Call Centre Operator |3 Month Contract | $35.53 p/h Incl. Super**
- $32.16 p/h + super
- 3 Month Contract
- Newcastle

**About the Company**

A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Newcastle on a 3 month contract. You will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays. The roster is a 4 week rotating roster, you will work the same shift for a 4 week period and will then transition to another sift. The shifts consist of a early start shift (e.g. 7am start), then a mid-shift (e.g. 9 - 10am start), then a late shift (e.g. 11am start).

**About the Role**
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases - Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**About You**
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Strong technical experience

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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