Call Centre Operator
3 weeks ago
Multiple Inbound Call Centre Operator roles – NSW Government
- Newcastle Location
- Initial 4-Month Contract – Possible Extension
- Start 24/05/24
- $34.01 P/H + Super
- 35 hours P/W on a Rotating Roster (between 7am and 7pm)
The Role:
- Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.
- Maintain accurate records and databases in the inhouse software systems.
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
- Liaise with customers the up-to-date practices and procedures within the department.
- Other administrative duties as required.
Skills/Experience:
- 2-3 years' experience in a call centre or customer service role
- Excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Proficient in Microsoft office suite, particularly Outlook and Teams
- Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
- Strong problem-solving abilities, especially in a fast-paced environment
- Proficient in MS Office Suite, ie Outlook and Teams
- The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.
How to Apply:
If this role sparks an interest and you feel like you tick the boxes, please click 'APPLY' now.
Note, only successful applicants will be contacted.
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