Call Centre Operator

1 month ago

Newcastle, New South Wales, Australia Charterhouse Full time

Multiple Inbound Call Centre Operator roles – NSW Government

  • Newcastle Location
  • Initial 4-Month Contract – Possible Extension
  • Start 24/05/24
  • $34.01 P/H + Super
  • 35 hours P/W on a Rotating Roster (between 7am and 7pm)
NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment.

The Role:

  • Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.
  • Maintain accurate records and databases in the inhouse software systems.
  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
  • Liaise with customers the up-to-date practices and procedures within the department.
  • Other administrative duties as required.

Skills/Experience:

  • 2-3 years' experience in a call centre or customer service role
  • Excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
  • Proficient in Microsoft office suite, particularly Outlook and Teams
  • Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
  • Strong problem-solving abilities, especially in a fast-paced environment
  • Proficient in MS Office Suite, ie Outlook and Teams
  • The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

How to Apply:
If this role sparks an interest and you feel like you tick the boxes, please click 'APPLY' now.
Note, only successful applicants will be contacted.

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