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APS3 Customer Support Officer

4 months ago

Adelaide, Australia Randstad Australia Full time

We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support.

If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and care of Australians.

  • Pay Rates $38 - $39 per hour + superannuation
  • Full Time Hours (Monday - Friday) | Flexible working opportunities once fully trained
  • Long-term contract with potential extensions available

    Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and a baseline Clearance will be conducted.

    Responsibilities

    As the first point of contact, you will need to provide a high level of customer service and administration duties. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and assist in processing requests.

    • Provide direct customer service to members of a vulnerable community
    • Process & request claims and make delegations where appropriate
    • Analyse and interpret information to make decisions
    • Administration and reporting following processes & procedures
    • Assist with external providers to support and process requests for treatment
    • Provide support to the leadership group as required. This may include undertaking:
      - minor research and investigation
      - statistical analysis
      - project work

      It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.

      About you:

      • Strong contact centre and/or customer service experience
      • Experience with vulnerable people & handling difficult/complex conversations
      • Data entry skills - ability to quickly and accurately enter data into the system
      • Ability to interpret complex information
      • Experience within a medical setting/understanding of medical item numbers/claims (desirable)
      • Have a valid National Police Clearance within the last 6 months

        This position is not an immediate start and due to clearances and processes we recommend only those with capacity to be able to wait 6-8 weeks to apply.

        Interested?

        What you need to do now:

        If you're eager to find out more, click 'apply now'

        Or to discuss the role further or send your CV please email Jasmine Kaiser at jasmine.kaiser@randstad.com.au

        Due to high volumes of applicants only those shortlisted will be contacted

        What's in it for you with Randstad?

        Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.

        • We offer three pay runs per week ensuring you are always paid within the week.
          • Access to My Randstad portal for easy payslip access
            • Exclusive access to roles before we go to market
              • Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
                • Access to our employee assistance program services, including counselling services.
                  • Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.

                    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

                    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


                    skills

                    Customer Service, Contact Centre, Call Centre, contact center, call center, government, inbound, outbound, federal government, administration, full time, medical claims, medical

                    qualifications

                    • nil

                      education

                      Secondary School/High School