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Claims Support Officer

3 months ago

Brisbane, Australia Zurich Insurance Company Ltd. Full time

A new adventure awaits… 

 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

 

At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

 

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on 

 

 

Let’s create a brighter future together, let’s make a difference  

 

Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. 

 

A great opportunity exists to join Zurich’s Motor Claims team as a Claims Support Officer.

 

In this varied role, you will support the Claims team to deliver a high level of service to our customers through the claims assessing process.  Your responsibilities will include liaising with a range of internal/external stakeholders, booking/allocating assessments, managing assessor work volumes, arranging quotes for repairers, and responding to enquiries.

 

You will be joining an experienced team and helping our customers navigate the repair management process.

 

Important to your success- let's grow together  

 

  • Claims experience highly desirable
  • Excellent communication and stakeholder management skills
  • Strong customer service experience
  • High level of organisation and attention to detail
  • Ability to work in a fast-paced environment. 

 

 

Belong. Zurich is here to support you 

 

There are so many reasons why Zurich is a great place to be, but here are just a few:

 

5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets…

 

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive. 

 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure