Desktop Support Consultants

4 weeks ago


North Geelong, Australia Michael Page Full time
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About Our Client

Our client is a leading healthcare provider, committed to delivering a range of medical services to the community. They are a large organisation with over 10,000 dedicated team members spread across various departments, all working together to provide superior health services.

Job Description

  • Providing first-line support for MS Teams and Authenticator related issues.
  • Walking the floor to identify and troubleshoot any problems.
  • Assisting end-users with their queries related to these applications.
  • Documenting and escalating complex issues to the IT team.
  • Maintaining confidentiality and following healthcare regulations.
  • Providing excellent customer service to staff and patients.

The Successful Applicant

A successful Desktop Support consultant should have:

  • A background or strong interest in IT, with the ability to troubleshoot hardware and software issues.
  • Excellent communication skills, with the ability to explain complex issues in simple terms.
  • A patient and empathetic approach, understanding the importance of customer service in a healthcare setting.
  • A proactive attitude, with the ability to identify and resolve issues before they escalate.
  • A strong commitment to maintaining patient and staff privacy and confidentiality.

What's on Offer

  • This position is a short term assignment spanning over a few weeks to assist with the 'Go live', there are opportunities based all over Melbourne including regional.
  • The opportunity to work within a large and respected healthcare provider.

We welcome all suitable candidates to apply for this exciting opportunity to contribute to the healthcare technology sector.



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