Enterprise Desktop Support Specialist

1 week ago


North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time

About NEC IT Solutions Australia Pty Ltd

We are a leading provider of Information and Communication Technology (ICT) solutions, dedicated to shaping the most efficient businesses and creating a safer society.

Our company has a rich history of innovation, with over 50 years of experience in Australia. We bring together the best technology and the smartest people to drive customer service excellence.

About the Role

An exciting opportunity has arisen for an experienced Enterprise Desktop Support Specialist to join our team in Sydney.

In this key role, you will provide high-level technical support to customers, covering desktop services, peripheral devices, and mobile devices. You will be responsible for installing and relocating End User Computing hardware, providing remote desktop services, and troubleshooting technical issues.

Key Responsibilities:

  • Perform requests for installation and re-location of End User Computing hardware
  • Provide remote desktop services and higher-level technical support
  • Perform hardware Asset tracking
  • Provide desktop break/fix services in the ICT Environment
  • Prioritise workload to assist seniors with P1 and P2 incidents
  • Investigate and resolve reported system and application type faults
  • Act as an interface between clients and vendors regarding technical issues
  • Provide guidelines for client training in the use and maintenance of EUC systems

Salary: $80,000 - $100,000 per annum

Required Skills and Qualifications:

  • Minimum 1 year experience within an EUC role
  • Experience across Windows Server, AD, Exchange, MDM
  • SCCM
  • Experience working within a large multi-site organisation and multi-team environment
  • Strong communication and stakeholder management skills

Benefits:

  • Flexible work arrangements
  • 14 weeks paid parental leave
  • Up to 4 paid volunteer days per annum
  • Ability to purchase additional leave
  • Free confidential counselling to employees and immediate family members

At NEC IT Solutions Australia Pty Ltd, we foster an environment of energetic, motivated, and passionate team members who take pride in creating their own successes. We take ownership of customer problems and are polite, friendly, patient, and professional.



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