Patient Services Officer

2 weeks ago

Adelaide, Australia GenesisCare Full time

Care to join the team?
We are looking for an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to help within our teams throughout our Adelaide clinics in a part time, permanent role. In this patient-facing role, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment. You are the friendly face the patients meet and greet every day so building rapport really makes their experience.

More specifically, you will:

  • Work in an administrative role where customer focus is the top priority.
  • Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
  • Adapt to and manage an environment where there is ongoing change and competing priorities.
  • Book and confirm patients for appointments and consultations.
  • Billing and Receipting at time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Continuously liaise with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.
  • Be required to work across all four Adelaide sites.

We’re interested in hearing from people who:

  • May have previous Medical industry experience
  • Eager to learn new Systems and Applications for managing Patient and Doctor requests
  • Demonstrate ability to provide ongoing patient care and customer service.
  • Have strong communication skills.
  • Have previous experience working individually or as part of a team.
  • Possess knowledge of patient billing systems and related Medicare mechanisms would be highly valued.
  • Have exceptional phone manner and ability to handle a high volume of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Are flexible with their approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

  • Own your development, learn every day and be part of GenesisCare’s rapid growth.
  • Great work/ life balance, no late nights or weekends.
  • Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
  • Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.
  • The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease.
  • Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
  • Learn and grow with our award-winning development programs.

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

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