Service Specialist

4 weeks ago

Brisbane, Australia Suncorp Group Full time

Brisbane OR Sydney OR Melbourne

Unique opportunity to join a leading Insurer using the Momentum delivery model Hands on role, working with state-of-the-art technology Collaborative and supportive team environment, hybrid working

We’re never just satisfied with how things are – because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

About the role:

This service specialist role is responsible for Suncorp’s Collaboration technologies, primarily Audio Visual / Video Conferencing and is focused on governing IT Managed Service Providers to deliver best in class, end-to-end operations and run database services, through governance, reporting and continuous service improvement initiatives.

You will have previous experience with Cisco VC administration including O365 and Teams administration and have solid written/verbal communication skills. Experience working with off-shore partners/MSP providers would be beneficial.

This is a fantastic opportunity to work with state of the art technology which plays a crucial role to the business, with one of Australia’s leading Insurance companies.

What you’ll do:

​Ensure the availability and health of Audio Visual & Video conferencing systems and services. Govern IT Partners to deliver best in class services, through Governance, Reporting and Continuous Service Improvement. Ensure adherence to Build to Run framework enabling a fast pace of change and transition into production. Provide support for the environments during a critical incident which may occur outside of business hours Managing Managed Service Provider staff and ensure data is up to date including but not limited to learning and access. Reducing technical debt to improve availability and overall costs of maintenance and Managed Service Provider contracts. Develop end-to-end monitoring, alerting and automation to enable proactive operations and self-healing capabilities. Supporting the identification and remediation of complex problems. Utilising technical knowledge and skills to influence priorities, initiatives, roadmaps, enhancements and improvements. Work closely with Platform teams to understand dependencies that may impact the successful delivery of projects.

What you’ll bring:

Three years Cisco VC administration (or equivalent) experience in a medium to large organisation (mandatory) eg O365, Teams administration Demonstrated experience in configuring, maintaining, and troubleshooting Cisco video conferencing and audio-visual equipment. Proven capability in setting up, operating, and troubleshooting a variety of AV equipment and systems, including microphones, speakers, video monitors and related technology. Working in the financial/insurance industry would be beneficial Strong attention to detail, good communication skills and a team-player with a flexible mind-set

What we can offer you:

Discounts and offers on a range of retail favourite stores as well as banking and insurance products. A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave. Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

About Suncorp Group:

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

At Suncorp we are flexible in the way we approach our work, and we are open to supporting you to achieve your work goals even if that means your work week doesn’t look the same as others.

If this opportunity sounds like the challenge you have been looking for, please apply online today. 

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...

  • Rehabilitation – Staff Specialist or Senior Staff Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Mackay Hospital and Health Service Full time

    Department of Medicine Medical & Critical Care Services Mackay Hospital and Health Service Remuneration: Remuneration value up to $514,452 p.a. comprising salary between $244,201 p.a. - $258,910 p.a. (L25-L27) or remuneration value up to $427,094 p.a. comprising salary between $204,206 p.a. - $237,196 p.a. (L18-L24); employer superannuation...

  • Professional Services Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Solera Corporation Full time

    Professional Services Specialist (Validator) page is loaded Professional Services Specialist (Validator)Apply locations Brisbane time type Full time posted on Posted 30+ Days Ago job requisition id JR About the Role: We are seeking a Technical Assessor/Validator to manage the day-to-day activities of our insurer clients in Australia.In this role, you will be...

  • Service Desk Specialist

    3 weeks ago

    Brisbane, Australia Australian Retirement Trust Full time

    **An exciting opportunity exists to join our Enabling Services Team as a Service Desk Specialist.** **Why join us?** - State of the art offices, with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely...

  • Senior Staff Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Metro North Hospital & Health Service Full time

    Senior Staff Specialist - Forensic Psychiatrist Medical Specialists (Healthcare & Medical)Government - State (Government & Defence) Full time Permanent full time opportunity to provide specialist psychiatric services to forensic and high-risk consumers across the southern and central areas of Queensland as part of the Queensland Forensic Mental Health...

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...

  • Psychiatrist

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Specialist Centre Full time

    Accepting new Patient, Telehealth available for ADHD assessmentQUEENSLAND SPECIALIST CENTRE" OUR COMMUNITY, OUR HEALTH, OUR CARE" We are seeking qualified staff for our growing suites at Woolloongabba. A Consultant Psychiatrist is required to work for private clinic. This role will see you providing high quality psychiatric services to adult patients living...

  • Global Services Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    ‍ Wenco International Mining Systems ( As Wenco continues to grow rapidly and build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are committed to providing a stable yet exciting work environment that allows every employee a chance to build and grow their career. We are currently seeking...

  • Principal Information Security Specialist

    2 months ago

    Brisbane, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Principal Information Security Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Principal Information Security Specialist

    4 weeks ago

    Brisbane, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description:Do you want the flexibility? Hybrid role, providing exceptional customer service with all the equipment, structured training and support you need?For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team...

  • Specialist Services Clinician

    1 week ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **The Specialist Services Clinician key responsibilities are**: - Collect and critically analyse information about the child or young person's needs including their development, health, disability and mental health in order to provide advanced transdisciplinary clinical advice to departmental staff through a consultancy and liaison approach. Work...

  • Principal Information Security Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.The Frontline & Digital Division offers a supportive and...

  • Manager, Specialist Services

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    Be part of an inclusive and high-performing team Enjoy a rewarding career move with opportunities for development Make a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trust is the super...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia DSV Road GmbH Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part...

  • Locum Acute Services Specialist

    2 weeks ago

    Brisbane, Australia Healthcarelink Full time

    Rewarding Locum Acute Services Specialist Opportunity in Queensland Paradise (Start ASAP - June 30th, Competitive Rates, Flights, Accommodation & Car Negotiable) Calling motivated Acute Services Specialists seeking a rewarding locum placement with a focus on weekday patient care in a captivating natural paradise Our client, a hospital in Queensland, is...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support. Our **CustomerService Specialist** role is pivotal to...

  • Customer Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Commonwealth Bank Full time

    Do Work That Matters .CommBank's Operations Support Services has an exciting opportunity for a Customer Service Specialist to join our Operational Support Services Team. This team is situated within our Chief Operations Office (COO) business and is focussed on providing premium support and enabling solutions.We continue to build a strong service culture,...

  • Technology Service Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Lorna Jane Full time

    Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1315 Based at our HQ in Eagle Farm Brisbane, we are seeking a Technology Service Specialist on a full-time basis. Reporting into the Technology Service Manager , the Technology Service Specialist will play an integral role ensuring optimal system performance and user...