Overseas Customer Service Consultant

4 days ago

Docklands, Australia Medibank Private Limited Full time

The Opportunity

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

You will be based at the Curtin University in Perth – as a member of the Overseas service team, which is a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role is working 20 hours per week (2.5 days).

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

Key responsibilities will include:

Providing a quality service for our valued customers; Service an end-to-end solution for Overseas Student customers; Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience; Occasional presentations to stakeholders and customers (international students / university partner / migration agents) Expectation would be to assist students face-to-face, over the phone, via emails and over messaging

About You 

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can. 

Additional skills and experience: 

Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory) Self-starter; a drive to pursue own learning and development outcomes and results; and Can remain calm and professional while dealing with at time challenging situations. Current working with children check or willing to get one if successful Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi) Passionate customer service and a problem solver TECH savvy and a can do attitude

What We Offer 

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

Medibank is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health. 

For a career option that will suit you better, click to apply. 

  • Overseas Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    4 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    3 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Overseas Customer Service Consultant 1

    3 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant 1

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant 1

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Overseas Customer Service Consultant 1

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Customer Service Consultant

    4 weeks ago

    Docklands, Australia DFP Recruitment Services Full time

    **Job description**: Our client is one of Australia’s leading health and beauty companies and they are currently looking to expand their team of enthusiastic and passionate individuals to join their Contact Centre in the CBD! This is an exciting opportunity for someone who is ready to take the next step in their Customer Service career. As a Customer...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia DFP Recruitment Services Full time

    Job description: Our client is one of Australia's leading health and beauty companies and they are currently looking to expand their team of enthusiastic and passionate individuals to join their Contact Centre in the CBD This is an exciting opportunity for someone who is ready to take the next step in their Customer Service career.As a Customer Service...

  • Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    3 weeks ago

    Docklands, Australia Australian Pharmaceutical Industries Full time

    Wesfarmers Health was formed in March 2022, with the acquisition of Australian Pharmaceutical Industries (API). Our supporting portfolio of brands includes Priceline, Priceline Pharmacy, Soul Pattinson Chemist, Clear Skincare Clinics, InstantScripts and SILK Laser Clinics. **About us: Since our humble beginnings in 1910, we’ve grown from a small...

  • Customer Service Consultant

    3 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...

  • ERP Consultant

    2 weeks ago

    Docklands, Victoria, Australia Octane Full time

    Company DescriptionOctane has over 20 years' experience in the fuel industry and is the leading end-to end ERP (Enterprise Resource Planning) solution for fuel distributors. With an international presence, Octane has operations in Australia, New Zealand, and Canada. With unprecedented growth opportunities, we are looking to grow our Australian based ERP...