Operations Support Officer

2 months ago

Melbourne, Australia Liberty Financial Group Full time

The opportunity

We’re looking for a detail-oriented operations rock star. You will be taking charge of all facets of lending operations support.

You will enjoy variety in a role that allows you to demonstrate a strong customer service ethic, provide great attention to detail, while being able to learn and thrive in a dynamic team environment.

You’ll work closely with our lending specialists and report to the Operations Support Team Leader.

What you day will look like

  • Provide excellent customer service to both internal and external stakeholders
  • Manage the daily payments process
  • Manage regular customer reminders and alerts
  • Answer inbound calls, answer any questions they may have and help educate customers about consumer lending
  • Prompt actioning of customer requests regarding their MoneyPlace loan
  • Liaison with 3rd party vendors to ensure customer accounts are actioned accordingly
  • From time to time, support the broader business in initiatives to improve business performance, efficiencies and customer satisfaction.

Competencies

  • Loves helping customers and team members
  • Operates with high energy and positivity
  • Excellent time management skills
  • Excellent communication skills, both verbal and written
  • Has great attention to detail and checks data quickly and accurately
  • You are a fantastic team player, you have a can-do attitude and you thrive in a dynamic, energetic environment.

Experience

  • In your previous experience, you’ve built a track record of providing quality customer service with a solid phone manner 
  • Comfortable working in a paperless office environment
  • Extremely strong computer skills, including an adept user of Excel
  • Exposure to consumer lending and credit assessments would be an advantage

Why join MoneyPlace?

  • We’re a rapidly growing company that values diversity and creating a dynamic culture to work in
  • We offer a competitive package including a mix of base salary and bonuses
  • We offer a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role, as well as your ongoing professional development

You’ll be challenged and have the chance to thrive as part of a supportive and collaborative team. If that sounds like the type of opportunity you’re ready for then we look forward to hearing from you.

MoneyPlace is a part of the Liberty Group and is an Equal Opportunity Employer, making employment decisions without regard to race, colour, religion, sex, national origin, age, disability, or any other protected class.

If this sounds like something you want to be part of, please send your CV through.

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