Senior Salesforce Administrator

2 weeks ago

Melbourne, Australia Suncorp Group Full time
  • Be part of a supportive and collaborative team
  • Flexible location - Brisbane, Sydney or Melbourne

Exciting opportunity for a Senior Salesforce Administrator to help us implement new functionality to enhance the existing CRM for our broker distribution team and external broker partners.

In this role you will play a key role in the maintenance and transformation of the CRM supporting the Broker Partnerships business. You will have a deep understanding of Salesforce Configuration especially Sales Cloud, including best practice implementation and governance.

What you’ll do:

  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
  • Coordinate system maintenance including Security Reviews, Release Updates, Product/Service Updates, Health Check, and Optimizer.
  • Handle Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
  • Maintain and assist with Account Engagement (formerly Pardot) platform and Communication team users.
  • Maintain Customer Experience Cloud (formerly Customer Community) including external user access and site maintenance, certificate management and functionality uplift.
  • Lead projects to optimize Salesforce performance and user adoption.
  • Work with key stakeholders to build and deliver a Salesforce Delivery Roadmap and ensure tasks are delivered on schedule and budget.
  • Training new users and mentoring Salesforce champions within the business

What you’ll bring:

  • Tertiary Qualifications in Technology, computer or a related discipline
  • Demonstrated experience (3-5 years’) as a Salesforce Administrator or a Senior Salesforce Administrator
  • Excellent technical skills in Senior Salesforce administration, as well as outstanding customer service and communication skills
  • Experience working with software development cycle and project delivery methodologies (Agile)
  • Knowledge of environment, security and data governance practices
  • Exceptional problem solving & critical thinking skills
  • Ability to communicate complex information to non-technical team members and stakeholders
  • Salesforce Certification is mandatory

What we can offer

  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs; and
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.

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