Business Strategy Manager
8 months ago
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
Are you an experienced business consultant looking to help the most ambitious businesses succeed with Salesforce?
We use the Salesforce Customer Success Platform and cutting-edge technology, innovation, strategy and design skills to enhance our customer's transformation into world-class digital businesses.
The Business Strategy Manager helps our strategic customers transform their business. They work with customer’s business leaders & technology teams to understand what is possible and desirable, and get stuck into the detail on how to do it, using all the power of our platform to realise their strategy.
Business Strategy Managers are specialists solely focused on driving customer success through large-scale programs, organisational change, new digital operating models, innovation, roadmap, usage, adoption and value.
This is a great opportunity to join the leader in cloud computing in one of Salesforce’s fastest growing businesses.
- Demonstrated experience in consulting roles, with experience being billable
- Sales/Service domain transformation experience
- Ability to design and facilitate impactful customer workshops
**Key Responsibilities**:
- Co-create a strategy that aligns a customers’ business objectives with customer experience, what is possible, key business measures, and a practical roadmap.
- Enable delivery with speed, agility and stability by implementing a decision-making framework that balances regional and global attributes, frequency of change, and quality of data and risk mitigation.
- Actively work between the Business & Technology disciplines to industrialise the best ideas with new digital operating models and ways of working
- Enhance productivity and consensus through persuasion, workshops and intimately understanding our customers businesses. Help end-users uncover and articulate barriers, and co-design potential solutions to their needs.
**Innovation**
Inquisitive mind, endless curiosity and passion for learning about customers, industries and new approaches to doing things:
- How end users (customers, employees, sales people etc.) perform their jobs
- Industry challenges and solutions
- Salesforce’s continuously evolving clouds
- Innovations and best practices for delivering cloud solutions
- Ability to translate vision and business issues into actionable roadmap and solutions
**Leadership**
- Self-starter with the ability to build a network within Salesforce and your assigned customer
- Effectively build, develop, and manage relationships with internal and customer senior executives, setting expectations on their role as stakeholders vested in success.
- Motivate, inspire, and coordinate a blended team of Salesforce, customer, ISV and system integrators to solve customer challenges.
- Advanced communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Demonstrated effectiveness at leading and facilitating meetings and workshops
**Technology Delivery**
- Familiarity with implementing and supporting enterprise solutions (CRM, ERP, etc.)
- As the business owner of change, or from a technology implementation viewpoint, has an excellent understanding of software delivery processes and methodologies (i.e. waterfall, agile, hybrid)
- Deep understanding of the Salesforce platform and its business impacting capabilities / demonstrates the ability to quickly learn
- Knowledge of process automation, user experience and workflow is a plus.
**Resilience**
Making business change happen is difficult, and often fails before it succeeds. It is important that you:
- Understand ‘who you are’, so you can learn from challenges without feeling that they ‘define you’. You will have good coping strategies and networks for dealing with the ups and downs of transformation
- Focus on the long term strategy and building trusted relationships so you can respond effectively to competing demands
**Influence**
- Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present our company.
- Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
- Strong teamwork and facilitation skills with the ability to:
- Balance conversations within groups
- Offer suggestions and improvements to process and work effectively wit
-
Strategy Director for Business Growth
2 weeks ago
Melbourne, Victoria, Australia Strategy Full timeAt Wavemaker, we believe there's always a better way to grow. By positively provoking growth for our clients, people, and partners, we shape decisions and experiences through media, content, and technology. As part of GroupM and WPP, the largest media buying alliance and marketing communications group, ranked #1 in the world, we're driven by innovation and...
-
Visionary Strategy Leader
3 weeks ago
Melbourne, Victoria, Australia Strategy Full timeWe are seeking an exceptional individual to join our team as a Visionary Strategy Leader, where you will play a crucial role in driving business growth and delivering impactful results for our clients.As a key member of our strategy team, you will be responsible for providing expert guidance and leadership in the application of our Agency Planning Process...
-
Strategy Director
3 weeks ago
Melbourne, Victoria, Australia Strategy Full timeAt Wavemaker, we believe there's always a better way to drive growth. As a Strategy Director - Growth Expert, you'll shape decisions and experiences through media, content, and technology.We're part of GroupM and WPP, the largest media buying alliance and marketing communications group ranked #1 in the world. In Australia and New Zealand, our team of over...
-
Senior Media Strategy Lead
2 weeks ago
Melbourne, Victoria, Australia Strategy Full timeAbout WavemakerAt Wavemaker, we strive to find innovative ways to drive growth for our clients. By positively influencing decisions and experiences through media, content, and technology, we aim to deliver impactful results.We are part of GroupM and WPP, the largest media buying alliance and marketing communications group in the world. In Australia and New...
-
Strategy Director
3 weeks ago
Melbourne, Victoria, Australia Strategy Full timeAt Wavemaker, we foster a culture of Positive Provocation that unites us and makes us stronger as individuals and collectively. As a Strategy Director - Media Planning Professional, you will play a crucial role in shaping decisions and experiences through media, content, and technology.About the RoleWe are seeking an experienced Media Planning Professional...
-
Business Development Representative
5 months ago
Melbourne, Australia Pointer Strategy Full timeFully enabled - Daily training - Incredible team **Join Pointer in helping great startups scale up.** - You will be fully supported - 100% Remote - learn from the best outbound agency in Aus If you want to learn more about this opportunity, submit your interest here - SEND A CONNECTION REQUEST TO RICKY and start a conversation. **As an BDR, you will**: -...
-
Senior Business Strategy Manager
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeImagine shaping the future of banking and financeAs a Senior Business Strategy Manager with ANZ, you will play a crucial role in driving business growth and improving customer experiences. This exciting opportunity is perfect for an experienced professional looking to take their career to the next level.About the RoleWe are seeking a highly skilled and...
-
Strategic Media Director
2 weeks ago
Melbourne, Victoria, Australia Strategy Full timeAt Wavemaker, we are committed to fostering a culture of positive provocation, where our people can bring their best selves to work every day. We believe that diverse perspectives and ideas drive innovation and business growth.The role of Strategic Media Director is pivotal in delivering impactful results for our clients. As a key member of our Strategy...
-
Business Strategy Leader
2 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout the RoleThis permanent, full-time position is a key leadership role in the Strategy team, responsible for leading key divisional deliverables and uplifting the performance of the broader team.Reporting to the Strategy Lead, you will be responsible for ensuring that the Australia Retail division has a clearly defined, competitive business strategy and...
-
Strategic Growth Leader
3 weeks ago
Melbourne, Victoria, Australia Strategy Full timeWe are seeking an experienced Strategic Growth Leader to join our team at Wavemaker. As a key member of our Strategy Group, you will play a crucial role in driving business growth and delivering impactful results for our clients.Company OverviewAt Wavemaker, we believe that there is always a better way to grow. By positively provoking growth for our clients,...
-
Executive Strategist for Growth
2 weeks ago
Melbourne, Victoria, Australia Strategy Full timeStrategy Group DirectorWe are seeking a skilled Executive Strategist to drive growth and success in our team. As a Strategy Group Director, you will be responsible for providing expert leadership and guidance in the application of our Agency Planning Process and tools.About the Role:Develop and execute strategic work that delivers business results for...
-
Transformation Director
3 weeks ago
Melbourne, Victoria, Australia Strategy Full timeWe're seeking a seasoned Transformation Director to lead our media planning efforts and drive business growth.The ideal candidate will possess a deep understanding of strategy consulting, with a strong track record of delivering impactful results across multiple clients.This role offers a unique opportunity to leverage your expertise in media planning...
-
Strategy Manager
6 months ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 66529 **Department**: AR Customer Services Ops Operations Performance **Division**: Australia Retail **Location**: Melbourne About the role CSO Portfolio Strategy and Transformation (PS&T) is a critical enabler to deliver on CSO’s strategic objectives now and as it transforms for the future. Comprising of Strategy, Transformation & Delivery,...
-
Strategy Manager
6 months ago
Melbourne, Australia Iress Full timeStrategy Manager See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000...
-
Strategy Manager
6 months ago
Melbourne, Australia Iress Full timeStrategy Manager **See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000...
-
Strategy Manager
6 months ago
Melbourne, Australia Iress Full time**See yourself being part of a large, transformational change? This could be the role for you!** **At Iress, we make things happen** We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and...
-
Group Director
4 weeks ago
Melbourne, Australia Strategy Full timeDescription Position at WavemakerStrategy Group DirectorAt Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media...
-
Strategy Manager
6 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Strategy Manager
4 weeks ago
Melbourne, Australia Guild Group Holdings Ltd Full timeStrategy Manager **Strategy Manager** **Job Number**: 493637 **Work type**: Full Time Permanent **Location**: Melbourne (CBD) **Categories**: Leadership & Management **Your new company** Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For more than 50 years, we've been providing exceptional...
-
Strategy Manager
6 months ago
Melbourne, Australia ANZ Banking Group Full time**Req ID**: 68074 **Department**: Property - Strategy and Design **Division**: Enterprise Finance **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Strategy Manager, you’ll...