Assessment Officer

3 weeks ago

West Perth, Australia Department of Education, Western Australia Full time

Advertised Vacancy Number: DOE897617

Appointment Pool

Standards and Integrity is seeking to establish a pool of Assessment Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise from July 1 2024 and up to the end of June 2025. Appointments can be made from the pool at any time for commencements within 2024, up to the end of June 2025.

Professional Benefits

Working for the Department of Education attracts a range of attractive benefits including:

11 percent employer contributions to superannuation More than 20 days of other leave, including sick leave and carers’ leave 3 days additional public sector holidays Access to flexible working arrangements

We encourage all applicants with diverse professional experiences to apply.

The position of Assessment Officer independently assesses complaints and notifications made to the Standards and Integrity Directorate, including sensitive and complex matters, making considered recommendations for resolution with respect to Departmental Policies and Procedures.

Suitable applicants will assist in managing the complaints, allegations and investigations database, ensuring that all complaints are recorded, classified, allocated, monitored and resolved in accordance with established timeframes and in compliance with regulatory and legislative requirements, departmental policies and the Australian Standards for Complaints Handling.

Assessment Officers are responsible for undertaking projects that support continuous improvement in complaints management, investigations, child protection, conduct and integrity policies and strategies within the department. Within this role they provide support to senior officers in the directorate in managing particularly sensitive or urgent matters, using the complaints case management database.

The Reportable Conduct Scheme commenced on 1 January 2023. The Scheme is designed to enhance the safety of children in Western Australia. It requires heads of organisations that exercise care, supervision, or authority over children to notify the Ombudsman of any allegations or convictions of child abuse by their employees, and subsequently investigate these allegations.

Along with the above responsibilities, Assessment Officers are required to notify the Ombudsman Western Australia if they become aware of a reportable allegation or conviction made against a current employee along with other external reporting requirement.

Cultural Diversity

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Your written application will be assessed against the following Selection Criteria:

Demonstrated skills and experience in undertaking a complaints management function within a large environment. Demonstrated knowledge and understanding of complaints and investigation policy, procedures and regulatory frameworks within a public sector environment. Demonstrated well developed oral and written communication and interpersonal skills, including the ability to liaise effectively with individuals at all levels and work both independently and as part of a collaborative team. Demonstrated well developed conceptual and analytical skills with the ability to use initiative to identify priorities and meet conflicting timelines. Demonstrated ability to manage projects according to an accepted project management methodology.

For a full outline of the role responsibilities and selection criteria, please refer to the JDF.

It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

All inquiries are welcomed

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