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Concierge

4 months ago

Brisbane, Australia CBRE Full time

Be the face and the heart of a luxurious commercial building
Deliver a dynamic guest experience for tenants and external visitors
Brisbane | Land of the Turrbal people

At CBRE, our people enjoy the flexibility of working in a global real estate and property services organisation with tremendous scale. Every day you are empowered to be better and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best every day.

We are currently seeking an Executive Concierge to join our high performing team. As a passionate ‘people-person’, you will act as the heart of the workplace providing personalized services to tenants and visitors alike, and administrative support to foster a sense of community. You will be empowered to deliver best-in-class Concierge services, establishing the lobby as a warm, welcoming and vibrant destination.

Here’s a snapshot of your day;

  • Conduct a variety of front-of-house activities including greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
  • An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition.
  • Perform general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.

Here are strengths you’ll possess and the background you’ll need to be successful;

  • Ideally possess previous Front Desk, Concierge, customer service or other hospitality experience
  • Excellent interpersonal skills with the ability to form genuine rapport and meaningful relationships
  • Superior problem solving and customer service skills with a passion for delivering an outstanding user experience.
  • Highly adaptable and flexible with the ability to work independently
  • Competent with Microsoft Office Suite, handheld mobile technologies and applications.

So, what's in it for you?

  • Working alongside an experienced and established team/leader.
  • The opportunity to join a Global brand with and a growing national team.
  • Our company is diverse and so are the opportunities for professional and career development. 
  • Our people are free to expand their skills and knowledge to drive their careers and reach their full potential. 
  • Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future. 

About us: 

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.  

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential. 

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. 

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. 

We welcome and encourage First Nations People to apply. 

This is the place where talented people who want to do impactful work can realise potential in every dimension.  

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you #WeAreCBRE