Facilities Co-Ordinator

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Purpose of the role

The purpose of this role is to ensure that all day-to-day operations meet the company’s expectations and that the Facilities Coordinator delivers the best outcome for the end user. The main aim of the role is to ensure that all facilities are well-maintained, efficient and safe for staff and visitors. The role requires a strong focus on communication, organisation and attention to detail to ensure that all tasks are completed to the highest standards. It also requires the ability to work collaboratively with a range of stakeholders across the business, including contractors, employees and senior management, to ensure that all facilities-related tasks are completed satisfactorily and on time.

The role

• Promptly action and then manage facilities incidents and requests in MyService are addressed promptly and managed efficiently.
• Manage and action facilities inbox requests.
• Monitor the BMS/security platform including alarms, cameras and aircon units ensuring all are operational.
• Facilitate works with external contractors to manage routine maintenance tasks, repairs and specialised maintenance to ensure all assets are safe and functional.
• Facilitate contractor work to minimise disruption to the rest of the business.
• Report any issues and provide recommendations for improvement via site visits.
• Ensure that all any additional/ad-hoc services performed have been completed as expected and are no outstanding tasks.
• Ensure that all facilities are clean, safe, and in compliance with relevant regulations and standards.
• Work with cleaners and other contractors to ensure the site is always up to standard and report any issues.
• Maintain effective channels of communication with all stakeholders both written and verbally.
• Work with reception teams at each site.
• Assist in coordination and delivery of minor project works.
• Monitor the site's communication channels for any facilities-related issues and direct staff to raise a request through the appropriate portals.
• Respond to any after-hours alarm phone calls and take action as required.
• Assist with EOM reports and site documentation.
• Any other duties as reasonably directed by the Property and Facilities Manager.

What experience you’ll bring

• Demonstrated administrative experience in a busy environment.
• Ability to liaise with suppliers, trades and subcontractors and provide direction.
• Excellent organisational skills with the ability to work autonomously, prioritise and manage multiple tasks with attention to detail and respect for confidentiality.
• Valid Qld driver's license (or equivalent).
• Travel to various sites required.

Our perks

• Location –Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport. We also have office locations in Kawana (Sunshine Coast) and North Lakes – we are happy to consider applications from people wanting to work in these locations
• Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.