Senior Claims Consultant

1 month ago

West Leederville, Australia Marsh Pty Ltd Full time

Marsh is seeking candidates for the following position based in the Perth office.

Senior Claims Consultant

What can you expect?

The Senior Claims Consultant is responsible for supporting the JLT Public Sector/LGIS General Claims Manager in the delivery of claims determination and data management for the provision of an efficient and effective Claims Management service to the Members of the LGISWA.

What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees so they feel valued each day at work:

  • Leading training and development program.

  • Brand new agile workspace.

  • Professional environment where your career path really matters and is supported in our global organization.

  • Great team environment with energetic and supportive colleagues.

We will count on you to:

  • Undertake technical claims management of general claims (liability, property and motor) including gathering information, determining Policy coverage, liability and quantum, preparing correspondence, calculating settlements and processing payments – under the direction of the Manager, General Claims and in accordance with claim management guidelines.

  • Instruct and liaise with external lawyers and investigators for litigated claims.

  • Represent Members in Minor Case proceedings.

  • Assist as required, Portfolio Manager and Manager, General Claims with the preparation, monitoring and analysis of claims data including maintenance of the LGIS Claims Reference Guideline and other claim procedures and systems.

  • Identify and pursue all opportunities of achieving appropriate risk advice and timely claim resolution for civil liability claims, to achieve effective financial outcomes.

  • Provide administrative and claim management support in a team environment as required, to ensure the LGIS achieves timely outcomes in accordance with agreed service delivery standards.

  • Onsite Client Servicing – Delivering of results and recommendations, as required.

  • Reviewing Policy wordings and advising of any ‘gaps’ or necessary changes.

What you need to have: 

  • Excellent communication skills.

  • Efficient decision making skills.

  • Strong attention to detail.

  • Ability to work within a team.

  • Ability to analyse data.

  • Professional interpersonal skills.

  • Advocacy and negotiating skills.

What makes you stand out:

  • A law degree is preferred, but not essential.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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