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Customer Relationship Management

2 months ago

Strath Creek, Australia Super Retail Group Full time

About us: 

Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity. 

Why Join Us:  

  •  Flexible work arrangements, hybrid set up between the office and home 
  • Commitment to your professional development with ongoing opportunities – this role is open due to internal progression
  • Generous Team Member discounts across all Super Retail Group brands 
  • Perks Program including discounts on health and well-being, entertainment, travel and accommodation and more 

About the role:

Through your exceptional coordination ability, you will be responsible for efficiently and effectively creating, executing and reporting CRM direct marketing campaigns across the SRG Group

Day to day, will include:

  • Campaign Planning & Execution: Support in the effective end to end planning and delivery of CRM campaigns across the Group
  • Customer Experience Optimisation: Support in attracting, engaging and enhancing the customer experience to enable brand loyalty
  • Reporting & Insights: Ensure timely and accurate reporting is available to all brands
  • Testing: Contribute to the delivery of the EDM to ensure that the best outcome for the customer is reached
  • Relationship Management: Foster effective stakeholder relationships to achieve desired business outcomes
  • Administration: Ensure timely and accurate completion of admin tasks

 About you:

  • Ideally experience in a CRM, digital or technology focused marketing role, with database management
  • Highly organised with ability to manage conflicting priorities where needed
  • Strong ability to build & foster strong relationships both internally and externally
  • High degree of admin/coordination skills and attention to detail
  • Exceptional verbal and written communication ability
  • Strong MS Office skills with ability to work with large datasets

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.