Assistant Relationship Manager

3 weeks ago

Western Creek, Australia Suncorp Group Full time

Your Purpose

With continued growth and success here is your opportunity to join our high performing Agribusiness team as an Assistant Relationship Manager and support the Relationship Manager with the management and growth of a portfolio of valued Agribusiness customers. This is a fantastic opportunity to surround yourself with high integrity banking professionals whilst developing your knowledge and experience within Agribusiness Banking.

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference. For many of our customers, that means giving them the financial support they need to grow their business. As part of our Agribusiness Banking team, you’ll build genuine and trusted relationships with our customers – so you can make a real impact. We’ll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to progression.

What you’ll do

Assist the Relationship Manager to manage our relationships with customers within the assigned portfolio. Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards. Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolio. Proactive identification of client needs and the maintaining of customer data. Assist with meeting of holistic customer needs as well as lending needs (through genuine Connected Customer conversations). Collaborate across channels to meet customer needs. Provide effective feedback to operational, segment and risk areas via the Operations Delivery Manager or Regional Manager on issues that have an impact on that area of Suncorp’s business. Contribute to continuous improvement activity within the region. Develop relationships with intermediaries including Solicitors and Accountants, ensuring all referrals are referred to the Relationship Manager, District Manager or Regional Manager. Assist the Relationship Managers to generate opportunities for sales specialists for banking, insurance and life products using the agreed sales process.

What you’ll bring

Tertiary Qualifications in agribusiness, commercial or finance are desirable. Demonstrated experience in roles requiring growth and retention of a customer base. Demonstrated experience in financial services. Demonstrated experience as an Assistant Relationship Manager or equivalent role in an Agribusiness banking team will be highly regarded.

What we can offer

A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave Discounts and offers on a range of retail favourite stores as well as banking and insurance products Give back to our communities with payroll giving, donation matching and paid volunteer leave Invest in your brighter future with ongoing study support and career development programs; and Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

Chase the Sun,

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