Customer Service Specialist

1 week ago

Darwin City, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Customer Service Specialist | TIO | Darwin

At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.

Join us. We’re for Territorians.

About the role

  • Provide excellent customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels.

  • Managing inbound, outbound calls and email correspondence within set SLAs and following company standards with the goal to achieve positive customer outcomes.

  • Understanding customer insights and feedback and always acting to put our customers best interest in everything you do.

  • Ensuring compliance with all regulatory, legislative, and internal compliance obligations. 

About you

  • Strong communication skills and the ability to work efficiently under pressure.

  • A proactive approach to problem-solving and have a customer focused approach to tasks.

  • Adaptable and comfortable with change in a fast-paced, high-performance environment

  • Comfortable navigating multiple systems with ease

  • And most importantly, you are ready to kick start a career with one of Australia’s largest general insurers.

The start date for this role is scheduled for Monday 27th of January 2025.  To be successful in the role, you will need to be available to work across the operating hours of the centre Monday to Friday 8 am – 6 pm

Benefits and perks

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day

  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer

  • For more details about our benefits, visit the Allianz Careers site.

About our culture

At TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. We’re for Territorians.

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