Application Support Lead – Atlassian Products

4 weeks ago

Sydney, Australia Lendlease Full time

We have an exciting new opportunity for an Application Support Lead – Atlassian Products to join the Lendlease team. This role will play a crucial role in the transition from SNOW to JSM and own all platform requirements & backlog roadmap ensuring that current state processes are clearly defined & documented to support future state implementation.

Key Responsibilities:

  • Ensure that Jira Service Management (SM) platform is fit for purpose & aligned to business needs.
  • Ensure that all ITSM processes are clearly defined and reviewed regularly with service & capability owners.
  • Work collaboratively with the Service Experience Lead to identify all experience related process issues & problems.
  • Oversee the migration from SNOW to Jira Service Management working closely with all stakeholders to transition to target state.
  • All audit requirements (controls / metrics) are clearly defined, monitored and are continuously tested to conform to policy.
  • Ensure that JSM is used for the tracking of all Incidents, Problem Management, Technical Tasks and Change management.
  • Ensure that Lendlease Managed Service partners have access to reporting i.e. service requests & incidents using JSM
  • Work closely with Lendlease’s Managed Service partners to ensure that Atlassian products like Confluence, Jira and bitbucket are maintained, supported, upgraded, improved, and managed to the highest standards.
  • Ensure that the Atlassian platform has disaster recovery plan documented (via SUD’s) & that DR tests & plans are carried out in accordance with Digital policies.
  • Partner with the Heads of Digital, Business partners, Business stakeholders, Service & Capability owners, Managed Service partners, IT specialists & cross functional teams to deliver successful platform outcomes.
  • Partner with SM platform technology partners and vendors to drive ongoing changes & optimization.
  • Oversee Atlassian products including Jira Project and Service Management platform, bitbucket and Confluence ensuring the upgrades & maintenance, from concept, design, development, through test, quality assurance, release, and iteration.
  • Ensure that end users have adequate & regular training to drive ongoing adoption & embedment.

About you:

  • 7+ years’ experience with Service Management platforms such as SNOW, JSM, BMC remedy.
  • 7+ years’ experience of application support, maintenance, disaster recovery & application availability.
  • 5+ years of experience managing teams in a matrix environment.
  • Strong understanding of SaaS, IaaS, PaaS provisioning
  • Strong understanding of Application infrastructure, architecture
  • Strong understanding of DevOps, release management and CICD

Why Lendlease?

We are committed to developing and retaining the best people and provide the best possible learning and development opportunities. We are a company who thrive on our employee’s wellbeing. At Lendlease you have access to:

  • 26 weeks paid parental leave for both parents.
  • Flexible working arrangements
  • 3x extra Wellbeing days per year (on top of annual leave)
  • Discounts on private health insurance, health & wellbeing initiatives
  • Lendlease employee networks - First Nations Mob, Pride (LGBTQI+), EmbRACE (culturally diverse); GEN (gender)

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.

Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.

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