Technical Services Manager

2 months ago

Perth, Australia Wallis Computer Solutions Full time

About us:

Wallis Computer Solutions is an MSP located in Dalwallinu, in the heart of the Wheatbelt of WA. We provide a full range of ICT Sales & Support to our regional and rural customers with a focus on 5-40 user networks with a primary focus on Local Government.

(We are based in Dalwallinu but for the right applicant we would be happy to negotiated an agreement. Its hard to get quality staff in the city so we know to get a suitable applicant working out in the bush we have to negotiate for you a little harder You would need to be based in WA and be willing to travel to our office in Dalwallinu and client sites in the Wheatbelt as a minimum).

About You:

You are a hardworking individual, happy to work in a small team but used to working alone.

You value integrity and honesty and are happy to share your mistakes. You don't make many but we all learn better from our mistakes.

You strive for excellence in all that you and desire to improve your impressive skill-set.

You have a friendly manner and know how to interact with end-users and CEOs. If you are unsure of a task you are happy to ask questions and possibly look the fool (rather than just guess what is required and be the fool).

You don't mind going for a drive, especially in the country where you can relax without the traffic

About the role:

We are seeking a hard-working senior technical leader to join and manage our Technical Service Delivery Team. Your role will be varied and challenging, as you will be responsible for both Level 2.5/3 technical support, network engineering and project work as well as leading & up-skilling our other technicians.

With this role between 60 and 70% of the work will be project work.

Duties & Responsibilities

Lead the technical aspects of the business
Willingness to upskill and impart knowledge to other technical staff
Afterhours and weekend work will be required from time to time
Management of the technical team (would be ideal if you have those skills)

Skills & Experience Requirements:

You need to be able to demonstrate that you HAVE delivered complete solutions for small organisations of 20-40 users from hardware recommendations, equipment preparation and planning to onsite delivery and migration services.
Prior experience ideally within a Managed or Professional Services organisation with proper time management skills
Excellent English, communication, customer relationship and technical skills
Server Deployment and Migration. You should be competent that if you are given a new server with iDRAC Access that you can build everything remotely.
Microsoft 365 Experience & Skills including Intune, Conditional Access, Defender for Endpoint as well as data migration to OneDrive, SharePoint and Exchange.
Comprehensive knowledge and experience with MS Windows Servers with specifically strong skills in Hyper-V, DHCP, DNS, IIS, AD, Group Policy
Excellent Networking Skills including ability to be able to fully plan a network in its entirely, from end-to-end
Excellent Firewall Skills. Strong preference for experience with Sophos XG/XGS Firewalls and Sophos Central.
Strong ability to analyse, design and maintain IT systems and solutions for small to medium size businesses
Desire to achieve excellence in customer service.

Essential Qualifications/Experience:

7+ Years IT Support Experience
3+ Years in a senior position (L3/Engineer/Consultant etc)
2+ Years Managed Services Experience
Professional IT Certifications, such as Microsoft MCSE, MCITP, Cisco CCNA, CCNP (or the demonstrated desire to demonstrate your learning and continuous development)
Experience with MSP tools like CW Automate, CW Manage, ITGlue, Datto BCDR, Domotz, CloudRadial
Experience and attention to detail with recording of time entries
Project management experience
Excellent documentation skills

Desirable Qualifications/Experience:

Qualifications with UTM Firewall Product (Sophos would be ideal)
Experience with Sophos Firewalls, Ubiquiti Switching/WAPs/PtP, Dell Servers, 3CX Phone System & Yealink VOIP Devices, would be beneficial as we run a very specific stack of hardware
Team Leader Experience for Technical Services

Benefits & culture:

Start date that can be flexible with your needs and requirements
Attractive salary scheme with unique options as per requirements. Training allowances, Bonus Options, Cars, Additional Leave. All things we can negotiate for with the right applicant. If you feel that this position might suit you but you have some specific requirements then give us a try.
Work environment were we are looking to always improve so you will have dedicated time to research and develop solutions to use internally
Friendly and supportive work environment
Excellent training allowances and opportunities for personal development
Enjoy being able to contribute to the community - time off given for this
Recognition of your hard work

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