Credit Control Team Leader

3 weeks ago

North Ryde, Australia Chubb Insurance Australia Limited Full time

Job Description

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Your Role
You will assist the Credit Control Manager with the overall collection of premium debtors for Australia and New Zealand (A&NZ) and ensuring that the reporting of information is undertaken accurately and within provided strict deadlines whilst maintaining a strong and professional relationship with Brokers, Underwriters, Operations, and other stakeholders.

You will develop and manage collaborative relationships across the end-to-end collections and resolutions process and work with all relevant teams and business areas to resolve any overdue debt issues and escalations.

Your Responsibilities 

  • Assist the CCM with managing the Accounts Receivable Team both locally and offshore reporting directly into you:
    - Oversight of the onshore and offshore collections, account queries & cash applications performance to ensure targets are met. 
    - Aiding and supporting your team with any general queries that may arise.
    - Act as the first point of escalation on matters and providing summary to CCM where required.
    - Providing productive 1 on 1 catchups with the team, setting goals, ensuring the team are working towards their goals & handling performance reviews for the local team in line with Chubb provided deadlines.
  • Assist with managing the day-to-day activities of the local and offshore team with respect to the core credit control functions for A&NZ:
    - Reporting of ledgers & Top Accounts review of overdue debt.
    - Act as first escalation point for the team.
    - Preparation of adhoc reporting where required to assist with achieving AR targets.
    - Ensuring that allocation of receipts in BAML and non-BAML receivables bank accounts are cleared in a timely manner.
  • Point of contact between AR & Operations
    - Ensuring the team are meeting previously agreed KPI’s regarding CCQ’s.
    - Working closely with OPS regarding any issues that are raised where AR processes can be improved.
    - Working closely with OPS to ensure that teams are working collaboratively to achieve Unallocated Cash & Debit targets.
  • Reporting:
    - Ensure reporting of information is undertaken efficiently and completed within provided deadlines – including daily/monthly/quarterly reporting, regional & local reporting, unallocated cash, overdue premium, bad debts, LBE, compliance & regulatory requirements.
    - Produce, develop, refine and recommend analysis reporting regarding operational flows and efficiencies in receivables, unallocated cash & multinational accounts.
  • Adhoc Tasks (may include but are not limited to): 
    - Assist with any UAT requirements when/if required.
    - Arranging login’s & new user set ups where required.
    - Arranging leave cover for the credit controllers & CCM where required.
    - Providing cover across tasks for the Multinational Business in relation to AR.
    - Arranging a training plan and providing training to the team & new starters where required.
    - Any adhoc queries/tasks that may arise as per instructed by CCM.

Qualifications

Your Skills & Experience

  • Minimum 3 years of accounts receivable experience within high-volume ledgers environment in the Insurance/Financial Services industry.
  • Confident level of account reconciliations and credit control knowledge and experience.
  • Proficiency in Excel and a working knowledge of main Microsoft applications, e.g. Word, Outlook, Powerpoint.
  • Excellent accuracy and attention to detail- strong analytical and problem-solving skills, with proven ability to accurately review and analyse data.
  • Experience in people management and staff development- focus on leadership by continuously displaying competence as a leader tackling tough issues, communicating effectively, and exhibits integrity.
  • Demonstratable strong communication, negotiation, and interpersonal skills; confidence and experience in dealing with senior managers and various stakeholders.
  • Results orientated and enjoys challenging objectives, demonstrates drive to deliver, executes actions in a focused manner and pursues a course of action to its logical conclusion.
  • Able to motivate staff, introduce efficient work practices & ensure processes are being followed as per expectations.
  • Ability to efficiently pick up new tasks in a positive manner.
  • Degree qualified or part-qualified in accounting or finance is advantageous but not required.
  • PeopleSoft experience is desirable.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

  • Credit Controller

    1 month ago

    North Ryde, New South Wales, Australia Future You Full time

    Financial Expertise Sought for Credit Controller RoleFuture You, a leading food manufacturer, is seeking a skilled Credit Controller to manage its accounts receivable function. This is a fantastic opportunity to join a dynamic and growing company, with the possibility of transitioning into a full-time role for the right candidate.Key Responsibilities:Manage...

  • Credit Controller

    1 month ago

    North Ryde, Australia Future You Full time

    Superb Opportunity in a Leading Food ManufacturerNorth RydeTemporary Position with Potential for Full-Time Employment Client DetailsOur client is a well-established food manufacturer known for its high-quality products and commitment to innovation. They are currently seeking a skilled Credit Controller to manage their accounts...

  • Credit Control Team Leader: Collections and Resolution Expert

    1 week ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Chubb Insurance Australia Limited is a world-renowned leader in insurance with operations in 54 countries. As an underwriting company, we assess, manage, and mitigate risk with expertise and discipline. Our comprehensive product offerings, extensive distribution network, exceptional financial strength, and local presence globally make us a trusted partner...

  • Credit Control Team Leader

    2 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job DescriptionChubb Insurance Australia Limited is a leading insurance provider with operations in 54 countries and territories. As a Credit Control Team Leader, you will play a crucial role in the overall collection of premium debtors for Australia and New Zealand (A&NZ) and ensuring accurate reporting within tight deadlines.Key ResponsibilitiesAssist the...

  • Credit Control Operations Manager

    4 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    **Job Title:** Credit Control Operations ManagerChubb Insurance Australia Limited is a leading insurance company with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an...

  • Credit Control Operations Manager

    2 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Credit Control Operations Manager to join our team at Chubb Insurance Australia Limited. As a key member of our credit control team, you will be responsible for managing the overall collection of premium debtors for Australia and New Zealand (A&NZ) and ensuring that the reporting of information is...

  • Insurance Credit Control Manager

    7 days ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Chubb Insurance Australia Limited is seeking an experienced Insurance Credit Control Manager to join our team in Sydney. As a key member of our finance department, you will play a critical role in ensuring the effective management of premium debtors for Australia and New Zealand.The successful candidate will have a minimum of 3 years of experience in...

  • Credit Controller

    5 months ago

    North Sydney, Australia oOh! Full time

    **About oOh!**: oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse...

  • National Credit Manager

    5 months ago

    North Ryde, Australia CSR Full time

    CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a better...

  • Credit Controller

    5 months ago

    Altona North, Australia Mitalent Full time

    **The Company** Reporting to the National Credit Manager, the role is a blend of relationship development, credit collection duties and team engagement. The critical aspect of this position is to develop a good understanding of the customer's objective, requirements and issues then collaborate internally to achieve this. Become part of a supportive team of...

  • Senior Portfolio Manager

    5 days ago

    North Sydney Council, Australia Shift Full time

    Unlock Your Potential as a Senior Portfolio Manager - Credit ControlWe are seeking an experienced and results-driven Senior Portfolio Manager to lead our Credit Control team in achieving exceptional performance and customer satisfaction. As a key member of our business, you will play a pivotal role in driving revenue growth and ensuring the highest standards...

  • Insurance Credit Collections Manager

    6 days ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Job OverviewChubb Insurance Australia Limited is a world-renowned insurance provider with operations in 54 countries and territories. As a leading underwriting company, we assess, assume, and manage risk with expertise and discipline.We are seeking an experienced Credit Collections Manager to join our dynamic team in Australia and New Zealand. In this role,...

  • Senior Financial Controller

    4 days ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    Role OverviewWe are seeking a highly experienced Collections and Credit Team Manager to join our dynamic team at Chubb Insurance Australia Limited. As a key member of our finance team, you will play a critical role in ensuring the timely collection of premium debtors for Australia and New Zealand (A&NZ).About UsChubb is a world leader in insurance, operating...

  • Credit and Reporting Officer

    6 days ago

    North Ryde, Australia People2People Full time

    Credit & Reporting Officer North Ryde, NSW  Parking onsite for convenience. Temp-to-permanent opportunity – start with security and room to grow. Join a global financial services company with a strong reputation for innovation and quality. Our client, a respected leader in the financial services sector, is seeking a Credit & Reporting...

  • Credit Officer

    6 months ago

    North Ryde, Australia Sharp & Carter Full time

    Permanent Opportunity - North Ryde Location - $70,000 + superannuation **Role Description**: A vacant opportunity for an enthusiastic Credit professional to join a busy and supportive team. My client is well-established, investor backed organisation in a culture defined by empathy, unity, equality and authenticity. My client is continuing to grow and expand...

  • Credit Manager

    5 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Lead Collector and Team Manager

    2 weeks ago

    North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

    About the RoleThis position offers a challenging opportunity to join Chubb Insurance Australia Limited as a Lead Collector and Team Manager, playing a crucial role in driving our premium debt collections and ensuring seamless relationships with internal stakeholders.Key ResponsibilitiesCollaborate with the Credit Control Manager: Assist with overseeing the...

  • Credit Structuring Specialist

    3 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus,...

  • Credit Restructuring Expert

    2 hours ago

    North Sydney Council, Australia Shift Full time

    Company OverviewAt Shift, a leading provider of financial solutions for Australian SMEs, we strive to empower businesses to take control of their cash flow and make informed decisions. Our team of experts is dedicated to helping clients navigate the complexities of credit structuring, ensuring they receive tailored support to meet their unique needs.SalaryWe...

  • Credit Officer

    5 months ago

    North Ryde, Australia BOC Limited Australia Full time

    BOC Limited Australia **Credit Officer** North Ryde (NSW), Australia | req12296 **What you will enjoy doing** - You will manage collection activities for all customers within the ledger whilst mitigating risks associated with unpaid debts. - Actively listening to the customer to gain a good understanding of issues they are experiencing and providing best...