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Store Leader

3 months ago

Melbourne City, Australia Travelex Full time

Store Leader

Full Time

Come work for Travelex, the  world’s largest foreign exchange company  Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing  the best customer service  in the industry as we play a vital part in our customer’s travel journey.

The opportunity: We are looking for self-motivated, friendly retail experts seeking a new challenge to lead our Retail Team. You will be the face of Travelex, representing our brand by promoting our exciting travel money products. To run a profitable Travelex business in line with our standards, company philosophies, and operational systems. The store leader is responsible for the overall performance of their assigned store, reporting into the area manager. 

Key accountabilities

Grow Sales and profitability of the store including increase on online/ATM sales

Customer retention and market share growth

Feedback and reviews collected digitally – Google reviews/Facebook/Instagram

Identify, report, and resolve risks to a safe, secure and compliant working environment

Achievement of individual and store sales goals/deadlines on a daily basis

Lead by example in behaviour, attitude and sales performance

Conduct and engage internal support with ongoing training and in store development

Drive best practice including performance management

Conduct monthly one-on-one and store wide sales meetings to ensure for effective individual plan to action

Ability to build and manage relationships across all levels, internally and externally

Communicate, track and drive incentives

Your experience :

Self-aware, open-minded with a high degree of personal and professional integrity

Positive – can-do attitude, with the drive to win

The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

The ability to analyse issues and resolve issues in a timely manner

Ability to prioritise – work on multiple tasks at the same time, completing within required time frame and to a quality standard

At Travelex, our colleagues are our core. You will be joining a workplace that offers:

Development opportunities that will see you thrive and  advance your career

Comprehensive training  conducted by specialised trainers

A positive and team-oriented workplace culture that values  work-life balance and is inclusive and supportive

Ongoing benefits such as  Paid Parental leave, health & well being programs, social club and more